IOCC Duty Manager

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

Breeze is hiring- join us!

The IOCC Duty Manager is responsible for ensuring the on-time operations of the daily flight schedule. In addition, they will identify and mitigate problems before they become large disruptions. In the event of a disruption, the IOCC Duty Manager will be responsible for developing the most efficient recovery plan. They will coordinate resources with all operating departments including Crew Services, Maintenance Control, Flight Dispatch, Stations Operations, and Corporate Security. The IOCC Duty Manager will ensure all operating plans and disruptions are communicated internally and externally.

Here's what you'll do

• Develop and execute daily operation plans to lead normal and irregular operations, with consideration of recommendations from representatives of the Station Operations, Tech Ops, Dispatch, Maintenance Planning, and other relevant departments.

• Lead Irregular Operations recovery planning with the goal of maintaining company defined airline performance goals.

• Entrusted with overall business decisions regarding flight operations including delay and cancellation of operations in the interest of safety with focus on customer impact, schedule reliability and cost mitigation.

• Serve as the on duty point of contact for leadership across the company and IOCC.

• Responsible for operational incident and emergency response within Breeze’s operation and IOCC.

• Responsible for communication pertaining to day of operations via scheduled and ad-hoc calls, emails, company alerts and other tools.

• Develop and motivate IOCC team members to maximize performance and continuing good-natured and productive relationships with internal and external stakeholders.

• Track operational areas of constraint and collaborate with cross operational teams to develop process to improve airline performance and safety.

• Leads Daily/Weekly system briefings.

• Establish and enforce operational policies and procedures across all groups within the IOCC.

• Ensures safety and wellbeing of all team members on duty within the IOCC.

• Escalate and engage with leadership teams across the IOCC and operation as warranted.

• Escalate developing problems within the network to upper management

• Lead the IOCC with command-and-control of day-to-day operations.

• Act as a Subject Matter Expert for System Control and Airline Operations functions for other departments as needed.

• Serve as the first contact for aviation emergencies and initiate emergency response plan

• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence

• Other duties as assigned

Here's what you'll need to be successful

Minimum Qualifications

• 3+ years’ experience in aircraft dispatch or operations control

• Knowledge of aviation weather products (METARs, TAFs, Prognostic charts, etc.)

• Knowledge of aircraft system deferrals and their affect on airline operations

• Strong knowledge of applicable FARs

• Strong Operational Leadership Skills to proactively lead operational teams

• A combination of education and relevant experience will be considered

Preferred Qualifications

• FAA Aircraft Dispatch Certificate

• 2-Year degree in Aviation Management, Airport Management, Aviation Science, or a related field

• Previous experience with NavBlue Software Suite

Skills/Talents

• Ability to maintain a poised demeanor while working in a fast-paced environment

• Understands and implements Breeze’s values and mission

• Proven history of impeccable customer service abilities

• Ability to communicate clearly, concisely, logically, and coherently at various levels within the organization, both written and verbal

• Results-oriented with the ability to balance other priorities

• Strong analytical and reasoning abilities

• Excellent time management skills

• Models and promotes Breeze’s values of Safety, Kindness, Integrity, Ingenuity, Excellence

• Responsible for adhering to all applicable laws, regulations and company policies and procedures

• Regular attendance and punctuality

• Potential need to work flexible hours and be available to respond on short notice

• Proficient in Microsoft Office Suite

Perks of the Job

• Health, Vision and Dental

• Health Savings Account with Breeze Employee Match

• 401K with Breeze Employee Match

• PTO

• Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page.