Invoicing & Collections Specialist

We're looking to add an Invoicing & Collections Specialist to our team at Astro Towing. This position will work closely with both our customers and operators to ensure accurate invoicing and timely payment. This role offers an exciting opportunity to build your skills in a dynamic, fast-paced environment.

What You'll Do:

Assist with onboarding new customers and ensuring accurate setup and maintenance of customer profiles for billing purposes.

Review customer profiles to ensure accurate pricing classifications and assist with billing operations.

Verify and finalize invoices by collecting and reviewing information, ensuring accuracy and timely processing.

Assist with collections, communicating with customers regarding outstanding balances and payment inquiries.

Maintain and improve the functionality of the company’s billing platform, ensuring smooth operations and accurate data.

Collect, summarize and communicate aggregate customer data to support financial reporting and decision-making.

Prepare data and findings for accounting reports in a timely and organized manner.

Manage and maintain rate sheets, ensuring that pricing information is up-to-date, accurate, and properly communicated across relevant teams.

Help with other duties as assigned.

What You'll Bring:

Post-secondary training or certification, with 1-3 years of administrative experience, preferably in customer account management, billing, and/or collections.

Strong written and verbal communication skills and the ability to comprehend complex information.

An aptitude for working with numbers and data, with the ability to collect, analyze, and effectively communicate your findings.

Organizational skills and attention to detail ensure accuracy and efficiency in your work.

Quick learner who thrives in a fast-paced office and enjoys contributing to the team's success.

What Sets Us Apart: This role offers a unique opportunity to interact closely with our customers and communicate regularly with our operators, allowing for valuable input with two key functions that drive our business. You’ll be part of a supportive, collaborative team where your contributions will have a direct impact on both customer experiences and financial operations. Whether you’re supporting the accuracy of our invoicing processes or collecting on our outstanding account, your work will play a vital role in keeping our business running smoothly.

If you’re ready for a role that delivers a balanced combination of customer-facing interactions and back-office responsibilities, we’d love to hear from you. An acceptable criminal record check is required. Visit www.astrotowing.ca to learn more about us!