Investment Services CAO, MD

Who we are looking for

The Investment Services CAO reports to Investment Services Chief of Staff, and plays a critical role in the daily management of any and all administrative aspects of Investment Services Organization (IS). S/he is responsible for all daily support to IS businesses to execute against its strategic and tactical initiatives, providing operational and administrative leadership at the heart of the organization. The IS CAO acts as the central point of contact for business management across IS globally, providing management support, and is responsible for engaging all business management functions for daily execution and delivery. The IS CAO ensures strategic alignment and consistency of messaging within their unit, and will have a central role in sustaining operational excellence across the executive office.  S/he is also a conduit of information flow to other functions across the bank and coordinates with IS business partners (e.g. finance, HR) and other CAOs across the corporation. The IS CAO will act as a trusted partner to the IS Chief of Staff to deliver critical operational and administrative support, drive strategic change, and help the wider IS leadership navigate complex and fast-moving organizational challenges with clarity and pace. The individual will bring strong execution discipline, operational insight, and organisational leadership to help shape, support, and advance the long‑term success of Investment Services.

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

• Acts as representative / proxy for the IS Chief of Staff or the Head of IS on necessary committees
• Manages key strategic messaging to all partners (e.g. board of directors, board committees, clients, rating agencies, employees, etc.), in conjunction with Internal Communication partners
• Responsible for leading critical strategic initiatives, including the expense saving initiatives and the headcount budget and approval process in coordination with the CAO central teams
• Manages the administration, scheduling, and content coordination / creation for all standard senior executive forums for which the Unit Head is the lead or chair
• Manages strategic, tactical, and ad-hoc projects (e.g. business strategy, transformation, and cross-functional initiatives)
• Collaborates seamlessly and builds strong, trust based relationships across the IS Leadership Team and their direct reports to advance a wide range of business-critical initiatives
• Partners closely with IS Head’s Executive Assistant – Ensures that requested meetings are booked, follow-ups are closed out, and ad-hoc items are addressed in a timely manner (in addition to other standard, regular meetings)
• Supports the completion of the Executive performance review processes (e.g. EVP Scorecards, EVP/MC Self-Assessment, snapshots, etc.)
• Collaborate with Finance and HR and the BU CAO to manage the mid-year forecast and/or budget processes for IS as well as team capacity and resource allocation/staffing and resource pipelines
• Develops or manages the global footprint strategy for IS, in collaboration with the BU CAOs
• Directs the workforce development needs of IS  including training and engagement
• Actively attends all meetings associated with the CAO practice area and upholds consistent service delivery
• Leverage AI tools (including Copilot) to drive process and operational efficiencies, and develop appropriate use cases to support the increased adoption of AI

What we value

These skills will help you succeed in this role

• Demonstrable knowledge of Asset Services business; prior experience in the business a plus
• Previously led global strategic transformation projects in a complex multi-jurisdictional and regulated environment, including (people/location/legal entity)
• Deep expertise with executive administration and business operations, with demonstrable experience delivering MI/reporting, governance forums, business reviews and performance management frameworks
• Proven track record of collaborating with senior leaders to strengthen organizational performance and elevate operational excellence
• Strong drive and execution rigor, with an ability to take ownership of projects and strategic initiatives to consistently deliver outcomes
• Strong project management, quantitative and qualitative problem-solving skills and highly financially literate
• Experience dealing with financial and workforce data and driving strategy around this data
• Advanced Excel, PowerPoint and Word and a familiarity with the application of AI tools including Copilot
• High emotional intelligence, impeccable business judgement and an ability to remain calm under pressure
• Ability to act as a trusted counsel to the IS Chief of Staff and other senior IS leaders, balancing challenge with partnership
• Experienced people manager with experience overseeing multi-jurisdictional teams in complex/regulated global environments
• Strong communication skills with the ability to clearly articulate ideas, both written and oral to all levels of an organization

Education & Preferred Qualifications

• 18+ years significant relevant business experience; extensive BU experience within CAO, business management or strategy functions, with prior experience in consultancy, business analysis or project delivery
• Master’s and/or Bachelor’s degree in business administration or similar field, with professional qualification (e.g CPA, CFA, ACCA) strongly preferred

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Salary Range:

$170,000 - $267,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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