Investigator - Operations

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role

We're seeking a detail-oriented Investigator to support core operations by reviewing large volumes of grocery store footage and flagging suspicious activity. In this crucial role, you'll be responsible for analyzing transactions, identifying potential incidents, and continuously suggesting improvements to our internal processes. This is a focused operational role ideal for someone who is disciplined, analytical, and thrives in a fast-paced remote environment.

Responsibilities

• Review and analyze video footage from grocery stores to detect potential suspicious behavior

• Submit clear, concise reports using internal documentation tools

• Work approximately 8 hours per day processing large volumes of footage with high accuracy

• Track daily output and maintain organized logs using Google Sheets

• Communicate daily with team leads to ensure alignment and clarify edge cases

• Follow established SOPs while actively identifying areas for workflow improvement

• Maintain strong attention to detail and consistency in identifying reportable incidents

• Contribute ideas to improve accuracy, efficiency, and data integrity across processes

Requirements

• Based in India or nearby regions and available to work EST hours

• 5–10 years of experience in operations, quality assurance, or similar roles

• Proficiency in Google Sheets and online task tracking
Excellent communication skills in English (written and verbal)

• Ability to remain focused during repetitive, detail-heavy tasks

• Self-motivated, reliable, and able to thrive in a remote setting

Tools & Technology

• Documentation & Reporting: Google Sheets, Internal CMS/Forms

• Collaboration: Slack, Google Workspace, Notion

Bonus Points

• Prior experience in content moderation, surveillance, or investigative work

• Experience analyzing security footage or handling evidence for quality control

• Demonstrated process improvements or SOP suggestions in past roles

• Familiarity with video management or audit platforms

More info

• Salary: $1.4 - $1.6 USD/ hr

• Full remote work flexibility with a fast-growing, international team

• High-impact role directly influencing fraud prevention and operational efficiency

• Opportunities for growth and increased responsibility over time

How to Apply

Ready to support a high-performing team and help revolutionize retail security?

Please submit the following:

• Your resume detailing relevant experience

• A short paragraph explaining your interest in this role

• Confirmation of your current location and ability to work EST hours

Let’s protect retail together! 🚀