Inventory Operations Manager

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this.

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Location/ Schedule:

Work Location: Reformation Distribution Center in Vernon, CA. Monday through Friday with occasional work on the weekends as needed. Typical hours would be 10 am to 6:30 pm but may shift as needed.

The Role:

Inventory Operations Manager

At Reformation, our Operations and Fulfillment teams are key drivers of our continued growth and impact. The Inventory Operations Manager will play a pivotal role in ensuring operational efficiency and inventory accuracy across the organization. This person is a self-starter, able to work in an autonomous environment, and think analytically to improve processes, make recommendations, and drive decisions. This role will be responsible for the implementation and design of inventory tracking systems and also optimize processes and procedures in other departments in Ref’s fulfillment landscape. The ideal candidate thrives in a fast-paced environment, works cross-functionally to solve complex challenges, and brings a structured approach to problem-solving. While this position reports directly to the Director of Operations, it will also support the VP of Product Management and their direct reports on key fulfillment initiatives and operational priorities.

What You’ll Do:

• Lead and motivate 10+ reports ensuring inventory and location accuracy > 99%

• Monitor and analyze inventory performance metrics, such as fill rates and accuracy, and take corrective actions as needed

• Drive cross-functional initiatives that require collaboration across multiple teams. Communicate changes effectively, ensuring smooth adoption of new processes, tools, and strategies

• Identify operational inefficiencies and implement scalable solutions to optimize workflows across key operations functions. Collaborate cross-functionally to standardize best practices, eliminate bottlenecks, and drive overall operational excellence throughout the organization

• Ensure the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding warehouse operations.

• In collaboration with Human Resources, develop and maintain a productive work team by creating programs for hiring, training, and professional development.

• Ensure all inventory locations are within the prescribed aging metrics.

• Perform and manage cycle counts to ensure inventory and location accuracy

• Design and implement tools and processes to optimize inventory control procedures

• Help and/or assign team members to locate missing items to fulfill orders

• Utilize our warehouse management system (WMS) to track and manage inventory transactions

• Develop an efficient operations training program to foster the onboarding of all new associates, to ensure best practices and safe product handling is achieved including housekeeping and product appearance.

• Own the monitoring and reordering of supplies to meet internal customer demand

• Prepare detailed reports on inventory operations, stock levels, and adjustments for Finance

• Investigate and resolve inventory discrepancies and communicate findings with team members

• Monitor associates’ attendance, behavior, and KPIs and provide coaching to team members

• Uphold all OSHA regulations and safety programs to ensure a safe work environment

What You’ll Need:

• High School Diploma, or equivalent

• 6+ years of relevant Inventory experience in a fast-paced, fulfillment environment required

• Bilingual in English and Spanish a plus

• Flexible, punctual, and reliable. Able to work 10-hour shifts and weekends

• Knowledge of Lean, JIT, and 5S principles a plus

• Working knowledge of Excel to merge and analyze information from separate sources. Experience with VLOOKUP and Pivot Tables is a must.

• Experience with Warehouse Management Systems (WMS)

• Ability to bend, lift, open, and move product up to 40 lbs

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is $95,000 to $105,000 + bonus 10% eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.

• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.

• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.

• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.

• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.

• We care about the causes our employees care about so we donate to community efforts on a yearly basis.

• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

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