Internship Technical Support Specialist I - 2nd shift

***This opportunity is 2nd shift and will require you to work the hours of 4pm - Midnight, Monday - Friday, regularly.***

Ready to Kickstart Your Career in a Remote First Environment?

Join Suvoda and become part of a team that’s passionate about innovation and making a real impact on human lives. As a Technical Support Trainee, you will receive extensive training, mentorship, and hands-on experience to boost your professional growth and career prospects.

What Makes Suvoda a Great Place to Work?

Here are just a few highlights:

• Remote Work Opportunity: Enjoy the flexibility of working from anywhere in the country.

• Industry Insight: Get hands-on experience with the software and tools used in clinical trials at one of the most innovative companies in the eClinical field.

• Networking & Professional Growth: Build your professional network, enhance your CV, and gain references that can support your career.

• Skill Development: Learn the most utilized methodologies, technologies, and tools in the field while acquiring experience in a professional work environment.

What to Expect?

As a Technical Support Trainee, you’ll start with dynamic training focused on SQL scripting, data integration, and web applications powering clinical trials for leading pharmaceutical companies. You'll gain hands-on experience with SQL Server, bug tracking, and ticketing systems (Zendesk, Jira, SDP), while honing your troubleshooting and SQL scripting skills. It’s a great opportunity to build a solid technical foundation and make a real impact in the world of clinical research!

Responsibilities:

• Basic knowledge about SQL, XML, data integration techniques

• Work with common tools utilized in a software company (SQL Server, bug reporting, ticketing system)

• Troubleshooting application logs, write and execute SQL scripts

• Learn the basics about software & programming

• Communication and interaction with multiple teams and/or client

• Analyze risks, create workarounds and adapt to diverse client requests

• Perform other related duties as required

Requirements:

***This opportunity is 2nd shift and will require you to work the hours of 4pm - Midnight, Monday - Friday, regularly.***

• College degree

• Strong critical and analytical reasoning skills

• High achieving, exploratory nature

• Ability to quickly learn and adapt to new processes, technologies and tools

• Ability to conduct in-depth investigative research and select the best solution for a problem

• Proficient in spoken and written English

• Passion for scripting in SQL Server

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert.

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked here.