International Strategic Response Manager, EMEA

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As International Strategic Response Manager (EMEA), you will play a critical role in ensuring Roblox remains operational and compliant in markets within the EMEA region by coordinating high-priority regulatory requests. You’ll partner closely with regional/country leaders to manage execution — triaging various requests, tracking progress through resolution, and signaling when cross-functional communication or escalation is appropriate.

This role sits at the intersection of International, Policy, Legal, Product, and Engineering teams, requiring exceptional program management, communication, and cross-functional alignment skills.

This is a full-time hybrid role based in our San Mateo Headquarters, reporting to the Head of International Strategy and Ops. Expected core working hours include 6:00am to 12:00pm Pacific in order to align with time zones in EMEA.

You Will:

• Develop strategic response plans for regional escalations that integrate cross-functional workstreams across Comms/PR, Product, Safety Operations, Legal, and Policy.

• Manage end-to-end execution of inbound regulatory requests, ensuring timely triage, stakeholder alignment, and clear tracking through resolution.

• Partner closely with regional heads and country managers to provide real-time visibility into active issues, emerging risks, and outcomes in your region.

• Act as the operational hub connecting Policy, Legal, Product Policy, Safety Ops, and Engineering, driving clarity of ownership and consistent communication across all response items.

• Maintain and refine tracking dashboards and documentation, proactively flagging when internal escalation or external communication is needed.

• Help build a repeatable, scalable process for handling critical inbound requests across markets, including defining SLAs, templates, and reporting standards.

• Assess the impact and risk of incoming issues, prioritizing based on regulatory exposure, user impact, and operational urgency.

• Capture lessons learned after each resolution and contribute to ongoing improvements in response frameworks, tooling, and workflows.

You Have:

• 7+ years of experience in program or project management, policy operations, trust & safety, or regulatory response, ideally in a global or technology company.

• Ability to create strategic, cross functional plans to resolve escalatory issues.

• Proven track record managing cross-functional incident or escalation workflows under tight deadlines.

• Strong understanding of regulatory dynamics in online platforms, digital media, or user-generated content environments.

• Excellent communication skills and judgment in escalating sensitive issues.

• Comfort working across multiple time zones and managing relationships in diverse cultural contexts.

• High attention to detail, structured thinking, and ability to create clarity from ambiguity.

• Experience with project tracking tools (Asana, Airtable, Jira, or similar).

• Deep knowledge and understanding of cultural norms in any of the EMEA regions.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range
$186,780—$244,840 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.