International Sales Support & Account Coordinator (Spanish & English)

Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world! 

Lightning Source UK Ltd, an Ingram Content Group company, is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry.   

This role supports the IngramSpark International Business Development function by providing day-to-day support across international authors, publishers, and affiliates, associations, joint venture partners, and global distribution partners. Supports international sales activities across multiple regions and priority markets by coordinating onboarding, account follow-ups, affiliate and partner support, and execution of sales-led growth initiatives. Works closely with Sales, Marketing, Operations, and IT to ensure international opportunities are converted into active accounts, published titles, and international distribution. The role is accountable for delivering timely onboarding, effective follow-up, and consistent execution in support of international growth objectives. This role is based in Milton Keynes UK.

Essential Duties:

• Supports day-to-day coordination of international author and publisher accounts.
• Support the achievement of international sales objectives by contributing to account activation, pipeline support, campaign execution, and affiliate enablement, with performance tracked against agreed objectives and KPIs
• Coordinates onboarding and follow-up activities for new international accounts.
• Supports execution of international sales campaigns in collaboration with Marketing.
• Supports onboarding and coordination of affiliate, association, and partner accounts.
• Supports coordination and follow-up across international commercial partners, including associations, joint venture partners, affiliates, and global distribution partners.
• Maintains accurate tracking of international accounts, onboarding status, and partner activity.
• Supports world-language catalogue growth by assisting with onboarding and coordination of non-English titles.
• Supports initiatives that increase international distribution and sales of author content through retail and global print partner channels.
• Assists with preparation, onsite support, and follow-up for international tradeshows and industry events.
• Acts as a coordination point between Sales, Marketing, Operations, ISD and IT.
• Operates with defined responsibility for coordination and follow-up, escalating commercial decisions and strategic opportunities to the International Business Development Manager.
• Performs other related sales support duties as required.

Knowledge, Skills and Abilities

• Demonstrates outstanding communication skills, oral and written – responds quickly, respectfully and clearly to supervisors and peers
• Demonstrates a facility with or willingness to learn and work with data as it relates to book sales and marketing
• Organizational and interpersonal skills
• Ability to track and meet deadlines
• Personal computing skills to include MS office (Excel, Word, Outlook) and an interest in – or experience with – the internet, ecommerce, social media, and the online space
• Excellent time management skills
• Knowledge of organization, operating procedures and policies of the company
• Attention to detail
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgement, sensitivity, creativity to changing needs and situations
• Troubleshooting and problem-solving skills
• Ability to work in a team
• Ability to meet and maintain performance objectives (standards)
• Ability to be flexible/multi-task based on workflow demands
• Ability to speak, write, and read the English language
• Ability to learn new software applications and self-teach
• Strong organizational and coordination skills.
• Ability to manage multiple tasks and priorities across regions.
• Comfortable working with a broad range of international stakeholders and partners.
• Demonstrates a facility with or willingness to learn and work with data as it relates to book sales and marketing
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Ability to maintain consistent, punctual, and regular attendance
• Ability to engage in active listening with coworkers, management and clients/customers
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to maintain full time work schedule during normal company operating hours
• Ability to use videoconferencing software to meet with internal and external stakeholders

Basic/Minimum Qualifications

Education and Experience

• Bachelor’s degree or equivalent experience.
• 1 year of experience supporting international sales, account management, partnerships, or onboarding functions.
• Fluent in written and spoken Spanish and English or languages

Essential Physical Demands

• Combination of standard office environment and remote work
• Sedentary work
• Ability to sit at workstation for extended periods of time
• Ability to work effectively using a personal computer for long periods of time
• Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment
• Occasional international travel is required to support trade shows, events, or partner meetings.

Perks/Benefits:

• Competitive salary
• Generous holiday plus Bank Holidays
• Life Assurance
• Company Pension Scheme
• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Free onsite parking
• Free Hot drinks
• Service Awards