International Programs Insurance Customer Manager (Hybrid), Madrid (M, ES)

Location: Madrid, M, ES

To advance the development of an open industry platform for the placement and administration of International Programs, Swiss Re Corporate Solutions established an incubator to develop and bring to market tech solutions for brokers and carriers. This incubator has developed the "PULSE & Network" proposition, a combined offering of a state-of-the-art SaaS application (PULSE), fronting network access and risk pooling as a comprehensive service, aiming to reduce the barriers to entry to the International Program market.

The International Programs Operations team is seeking a dynamic, proactive and client-focused person to deliver solutions and services meeting our corporate customers' needs, while fostering long-lasting partnerships, as well as driving excellence in service with internal stakeholders.

About the Role

As a PULSE & Network Customer Manager you will focus on ensuring our partners have the appropriate level of support, you will familiarize with policy implementation across the network of Swiss Re Corporate Solutions, contract renewal and customer management by working closely with many internal departments and external partners.

This role offers the opportunity to leverage your insurance experience in a new and exciting way, to bring something different to the market and support us in our mission to reduce the inherent friction in the delivery of

International Programs.

In this role you will:

Establish meaningful relationships with existing and prospect customers.
Develop a deep understanding of customers' needs and translate them into executable opportunities to provide relevant solutions and services.
Leverage data & analytics to ensure first-class service delivery in the provision of International Programs fronted for our customers.
Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances.
Drive and inspire cross-functional teams to deliver best value propositions.
Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the client.
Engage in preparing and reviewing legal documents and contracts preparation/renewals.
Support in the creation and maintenance of guidelines and standard operating procedures.
Develop and maintain communication and training materials for customers.

About the Team

Join this engaged, dynamic, curious and multicultural team, focused into bringing the best service to their customers!

The PULSE & Network team is highly regarded for their professionalism, excellence in client service and continuous improvement mindset. Our role is to support our external stakeholders into navigating the complexities of International Programs.

About You

We are looking for a forward-thinking teammate with strong communication, negotiation and presentation skills who can constructively and respectfully engage in challenging conversations with both internal and external stakeholders. Are you able to form outstanding relationships to translate innovation into execution? Do you consider yourself to be a "self-starter", able and willing to take initiative and implement measures in a goal-oriented manner? This is the place for you!

We are looking for a candidate with the following attributes:

Minimum 5 years of insurance industry experience preferably in client management, consulting, or project management, with strong client/stakeholder interaction skills.
Knowledgeable in the administration of global insurance programs and commercial insurance policies.
Demonstrated ability of managing stakeholders at every level of the organization, internationally, internally and externally.
Excellent communication and negotiation skills, both verbally and in writing.
Fluency in English is a must; German is highly appreciated; other languages are an asset.
Highly detail- and solution-oriented with a focus on quality and customer experience.
Strong analytical skills, with the ability to simplify the complicated.
Highly organized and capable of handling multiple priorities at the same time.
Goal-orientation and commitment to continuous learning. Taking ownership of tasks and completing them independently.
Excellent computer skills including proficiency in MS Office applications and data analysis software (e.g., Stargate and Power BI).

For Spain, the base salary range for this position is between EUR 42,000 and EUR 70,000 (for a full-time role). The specific salary offered considers:

the requirements, scope, complexity and responsibilities of the role,
the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

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Reference Code: 136258