International Operations Specialist

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The International Operations Specialist will be responsible for supporting Global Logistics, Sales, and Operations by developing and maintaining regional procurement intelligence across global markets. As AHEAD continues expanding its international capabilities, this role will serve as a regional subject matter expert focused on OEM authorization structures, distributor coverage, in-country procurement viability, and compliance considerations such as Importer of Record (IOR) and VAT. In partnership with Global Logistics leadership and the International Operations Manager, this position will maintain structured documentation of AHEAD’s international routes to market, provide regional guidance to internal stakeholders, and support compliant, efficient international execution while enabling scalable global growth.

Duties/Responsibilities:
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Serve as the designated subject matter expert (SME) for assigned international regions, maintaining expertise in country-specific procurement paths, distributor authorization structures, and OEM coverage.

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Maintain and update documentation outlining in-country versus export procurement viability, IOR feasibility, VAT implications, and other regional compliance requirements.

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Develop and maintain structured repositories and regional capability matrices to support scalable international execution.

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Partner with the International Operations Manager to validate procurement paths and support compliance reviews for international opportunities.

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Provide timely and accurate regional guidance to Sales and Client Operations (COS) during opportunity scoping and execution.

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Monitor and document changes in OEM agreements, distributor authorization status, and regional commercial terms that may impact international transactions.

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Collaborate with Partner Alliance to identify gaps in OEM reach, evaluate potential distributor partnerships, and support expansion of in-country procurement capabilities.

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Conduct research and analysis on emerging international markets, identifying operational risks, cost considerations, and growth opportunities.

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Support development and maintenance of standard operating procedures (SOPs) related to international procurement and compliance processes.

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Escalate regional compliance risks or capability limitations to Global Logistics leadership as appropriate.

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Other duties as assigned

Education/Experience:
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Bachelor’s degree preferred.

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5+ years of experience supporting international logistics, procurement, trade compliance, or global supply chain operations.

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Experience working with distributors, OEM authorization structures, or international procurement models preferred.

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Foundational understanding of international tax (VAT), Incoterms, and Importer of Record (IOR) concepts.

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Experience in IT hardware, technology supply chain, or international shipping environments preferred.

Knowledge, Skills, & Abilities :
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Systems experience preferred: Salesforce, Microsoft Office

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Strong analytical, problem solving, and interpersonal skills

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Strong written and verbal communication skills enabling effective, clear, and concise communication with all levels of management

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Strong organizational skills required to coordinate, manage, and prioritize multiple cross-divisional processes and projects

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Consistently demonstrate the ability to be self-motivated, responsive, customer-focused, and possess strong follow-up skills

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Consistently demonstrate high ethical standards, accountability, and ownership.

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Ability to productively work well both independently on task execution and as part of cohesive team /workgroup.

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Strong analytical and investigative skills with the ability to interpret regional commercial and authorization frameworks.

Physical Requirements :
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Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

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Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.