International Inbound Operations Coordinator

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

We're Looking For an International Inbound Operations Coordinator who is:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Your responsibilities will include:

• Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.

• Supporting the customer service & buying teams in resolving:

• Customer order queries;

• Complaints and associated resolution, including root cause analysis;

• Supplier delivery issues & queries.

• Ensuring customers receive their orders on time, according to expectations, and that they areproactively updated and communicated to on the status and any changes to their orders.

• Management of all assigned Inbound queries

• Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date

• Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.

• Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

• Communicate and manage relationships with LSP, suppliers, and vendors regarding shipment status, providing timely updates to internal teams.

• Verification of International shipping documentation

• Coordinating and tracking shipments from multiple points of origin to final destinations.

• Managing International Supplier non-conformance

Attributes:

• Solutions-oriented, can-do attitude; self-motivated

• Strong organisational & prioritisation skills

• Attention to detail

• Excellent communication skills, both written and spoken

• Ability to interact with internal & external stakeholders at all levels

• Comfortable with change and excellent team player

• Comfortable with learning and adapting to new systems

Qualifications:

• Matric

• 3 years relevant industry experience

• Competency in MS Office packages

• Relevant tertiary qualifications a plus

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation

• Advanced technology: Work with cutting-edge systems in a fast-paced environment

• Career growth: Thrive in an agile space that champions continuous improvement

• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.