International Customer Support Specialist in BI BO

At Coface we make trade happen everyday 

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

MISSION :

Back Office Information activities for countries within the Coface Group regions in a Shared Services

context Smooth processing of the international BI orders, Easy Magic & Portfolio Identification; Facilitation of the cooperation with BI providers and the process of invoices validation; Internal customer support in terms of product content and TATs.

MAIN RESPONSIBILITIES:

• Perform Auto Easy Match and share results via ST tool, Easy Manual, Auto Iconisation & Manual Identification Upon receiving the file from PI team.
• Automatic matching performed with the requester provided company details with Name, address & Legal ID.
• Preparation and delivery of international credit reports
• Cooperation with international suppliers
• Cooperation with international Coface offices
• Data entry or import of files into Coface systems
• Control of the ordering process and data quality, including clarifying possible discrepancies and
• irregularities with foreign suppliers, complaints about reports that deviate from the standard
• After-sales service for internal customers
• Preparation of reports and statistics

Process and control:

Identify and implement process changes that generate workflow efficiencies and productivity gains

Ensure that all required information is captured in group tools in an accurate and timely manner

Risk and compliance:

Adhere to compliance standards set by Coface and external regulators

Adhere to and comply with IT security policies at all times

Career perspective

Potential career opportunities within the company CONTEXT AND ENVIRONMENT

Compliance:

- Ensure compliance with regulations and procedures as laid down by Coface and external regulators.

 

 

• Degree educated in Economics/Business/Finance  with 0 to 1 year experience

Knowledge/skills essential in order to carry out the role: 

- Basic financial analysis

- Database knowledge

- Project management

- Mature, meticulous and a team player

- Proactive and self-motivated personality in self improvement

- Demonstrate ability to complete task accurately and on time with minimum supervision.

- Demonstrates teamwork both with function and across functions to achieve the overall company goals

- Provide input to ensure ongoing improvements and developments of existing workflows for providing a high level of customer service.

- Strong Communication Skills (Verbal and Written) with demonstrated ability to clearly and effectively communicate and work with all levels.

- Strong/Solid Computer Skills (Proficiency in Microsoft Office such as Excel, Word and PowerPoint) 

- Able to understand the problem and effectively communicate the solution to the customers

- Leadership and Team management qualities, Positive attitude and self-confidence.

 

• Flexible working model after the first month of working from the office will be hybrid with at least 2 days per week working from office
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care