International Account Manager

Who We Are:

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

The National Account Manager will help us achieve the defined long-term organizational strategic goals, build key customer relationships, identify new business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.

In this role, you will manage existing clients and ensure they stay satisfied and positive. You will be responsible for incorporating a higher level of autonomy and strategic selling in this role. The ideal candidate will have a mixture of both farmer and hunter experience, with a split focus on maintaining current revenues and unearthing new strategic opportunities.

You will own relationships with some of our region's largest accounts, completing presentations on CPaaS solutions and services that meet or predict the customer’s future needs. In order to be successful in this role, you will need to be able to demonstrate your experience developing relationships with commercial stakeholders with a view to helping Bandwidth understand our customers' forecasts, needs, and challenges. Ideally, an existing network of stakeholders will help you hit the ground running in the role.

What You'll Do:

• Serve as the primary account owner for assigned accounts

• Proficient in setting expectations with customers, customer communication, and updates

• Provides a higher level of negotiation skills; strong presentation skills

• Frequent training on deeper product knowledge sessions

• Build and maintain strong relationships with multiple contacts at each account in a strategic manner

• Proficient in independent adoption of the ValueSelling framework across all accounts, coupled with detailed account plans.

• Expanding influence and internal network of the Bandwidth team

• Identify new market opportunities for companies leveraging our services. Knows when to pull in and engage executive leadership with customers

• Provide accurate forecasting, value, and close dates. Understands the competitive landscape and market changes.

• Uses shared marketing support and regularly scheduled marketing meeting cadences to craft talk tracks for opportunities

• Discernment of audience and how to best communicate with them (including sales leadership). Understands what should be shared in each situation and can lead meetings and important discussions.

• Drive revenue generation and development of key partnerships

• Achieve the assigned quota for new revenue growth within assigned accounts

What You Need:

• 5+ years of Sales and Business Development experience

• 3+ years of Account Management experience within technology, preferably within telecommunications

• Experience with usage-based billing/forecasting

• Bachelor's degree in business, marketing, or a related field preferred

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• Work laptop and an internet allowance to support the costs of the Internet at home.

• We contribute 8% of your monthly gross salary into your private pension.

• An income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.

• Life insurance provides financial support to your loved ones in the event of your unexpected passing.

• Health insurance, with extensive coverage, a simple claim process, and the possibility to cover your life partner and children.

• An extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).

• Unlimited, free, and anonymous consultations with our dedicated therapist.

• Childcare support

• Cycle to work scheme

• 24 days of annual leave per year and 1 additional day every 3 years.

• Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time off, not even with an email.

• Additional time off can be earned throughout the year through volunteer hours and Bandwidth challenges.

• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.

• 90-Minute Workout Lunches, a contribution to your monthly fitness subscription, and unlimited virtual meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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