Internal Sales Support Representative

Tom James is the world’s largest manufacturer and retailer of made-to-order clothing and the engine behind one of the most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers-controlling the entire manufacturing process ‘from sheep to suit’ – we offer unparalleled value to those with an eye for quality.

The Internal Sales Support Representative provides essential support to our sales team by managing order processing, payment resolution, and account maintenance for assigned retail locations. We’re looking for a dynamic, detail-oriented individual who thrives in a fast-paced environment and enjoys working as part of a fun, collaborative team. The ideal candidate will have strong communication skills, be a quick learner, and have the ability to multitask while maintaining accuracy and professionalism.

Job Responsibilities include::
• Review and process items from the Order Queue, Payment Queue, Credit Card Queue, and Return Queue for assigned retail locations.
• Escalate unusual or complex situations to the supervisor for resolution.
• Provide support to retail locations in resolving issues such as discounts, special pricing, substitutions, and other exceptions
• Research discrepancies and accurately enter relevant data and notes into the system.
• Answer inquiries from Sales Professionals, offering guidance on procedures and policies.
• Perform various administrative tasks, including filing, data entry, and information retrieval.
• Review aging accounts with assigned Sales Professionals
• Record and track deposits in Excel spreadsheets.
• Maintain regular in-office attendance
• Perform other related duties as assigned.

Required Knowledge, Skills, Abilities::
• Strong keyboarding skills.
• Ability to identify and resolve numerical discrepancies.
• Effective oral and written communication skills.
• Capacity to remain composed under pressure.
• Strong mathematical aptitude
• Excellent communication and organizational skills.
• Ability to work efficiently and quickly.
• Proven multitasking abilities.

Work Experience/Education::
• Completion of high school and at least one year of office experience, including a minimum of three months in clerical accounting.

Why this is a great opportunity
Tom James is an industry leader, and we have grown steadily every year we’ve been in business. Our worldwide team is made up of smart, dedicated, interesting people who make terrific coworkers. We offer a competitive starting salary, an outstanding benefits package including PTO, medical, dental, and vision insurance, short- & long-term disability, and of course 401(k) with match, profit sharing, employee stock program.