Internal Job Posting - Service Operations Analyst

Camis is a recognized industry leader in reservation and park management technology. We connect people to a world of memorable experiences through our robust, user-friendly reservation software and best-in-class call center services. Trusted by over 1,300 government-operated parks, campgrounds, harbors, and marinas across North America, Camis is dedicated to delivering innovative solutions that make it easier for visitors to discover, book, and enjoy the most beautiful landscapes.

We believe work should be fun, fulfilling, and flexible—and we’re looking for friendly, motivated people to join us!

Learn more at www.camis.com

Now Hiring: Service Operations Analyst (Internal-Only)

About the Role

We’re looking for a detail-oriented and driven Service Operations Analyst to join our Operations team. In this role, you’ll ensure accurate billing, deliver high-quality reporting, and serve as a senior resource who helps keep our call center and help desk projects running smoothly.

You’ll bring analytical thinking, a proactive mindset, and strong communication skills to translate data into actionable insights—and you’ll play a key role in identifying and leading process improvements across the team.

What You’ll Do

Develop, automate, and maintain high-quality weekly, biweekly, and monthly reports for assigned clients across call center and help desk services.

Build narrative-driven reports that translate performance data into clear business recommendations, covering call volumes, handle times, and service performance.

Investigate and report on cross-client issues, communicating findings, impacts, and resolutions across teams

Direct project delivery across teams, managing workload balance and serving as the go-to resource for complex client policy questions.

Perform comprehensive post-completion audits on project tickets to verify billing alignment and identify workflow automation opportunities.

Oversee Call Centre dashboard management to support day-to-day operational continuity.

Identify, scope, and lead process improvement and transition initiatives, turning operational gaps into structured projects with defined timelines and measurable outcomes.

Manage the delivery of Service Operations projects, ensuring alignment, accountability, and progress toward departmental KPI goals.

Lead the Service Operations segment during client status meetings, presenting SLA analysis and coordinating with internal account teams.

Partner with Client Account Managers to develop data narratives for client discussions.

Proactively communicate Service Operations changes to clients to ensure transparency and confidence.

What You Bring

Completion of secondary school (required); post-secondary education preferred

2–5 years of customer service experience

1–2 years of experience in data analysis, reporting, or operational support

Strong analytical skills with the ability to transform data sets into goals and recommendations

Excellent written and verbal communication skills in English

Ability to apply client guidelines to a variety of real-world scenarios

Advanced Excel skills are a strong asset

French or Spanish language proficiency is considered an asset

Why Join Us?

Be a senior resource and subject matter expert on a collaborative operations team

Work with diverse data sets and real-world operational challenges

Make a direct impact on client satisfaction and service quality

Health and dental benefits

RRSP matching

Generous paid vacation

Active Living and Camping benefit

Transit pass subsidy

Professional development

Ready to start your journey with us? Apply today and join a team that values growth, flexibility, and fun!

Camis is committed to fostering a culture that celebrates diversity and inclusion with an intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable for promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.