Intern - Operations Specialist

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air.

To learn more about Kensington, visit kensingtontours.com.

Operations Specialist Intern

We’re seeking a detail-oriented Operations Specialist Intern to support our team with administrative coordination, client communication, and data accuracy across internal systems. In this role, you’ll collaborate cross-functionally, manage client and agent inquiries, and contribute to process improvements that enhance operational efficiency. You’ll gain hands-on exposure to how a high-level tour operator partners with travel agencies, while developing practical skills in project coordination and travel operations. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about the travel industry.

Job Responsibilities

- Creating and updating administrative records in our internal software system

- Collaborating with cross-functional teams to complete projects and improve processes

- Managing direct client and agent queries in timely manner

- Updating internal databases to ensure reporting accuracy

- Acting as an extension of Kensington in client communication

- Additional ad hoc program assistance based on availability

Qualifications

- Strong written and verbal communications skills

- Computer and technically savvy – proficient with Microsoft Office (specifically Excel)

- Comfortable with working on both repetitive tasks and with projects that require jumping from one action item to another

- Excellent time management skills and ability to meet deadlines

- Possesses great attention to detail and can multi-task

- Passionate and curious about the world of travel

Learning opportunities we offer include:

- Exposure to how a high-level tour operator works with their travel agency partner network

- Shadowing sessions with Operations Specialists and other department roles to familiarize yourself with Travel and Tourism industry and corporate work setting

- Self-guided training from “Tips from the Top” to destination-specific FAM presentations

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

We thank all candidates for their interest however only those selected for an interview will be contacted.