Intern - End User Support (IT) (8-Month Term)

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy: Our strategy is designed to attract and retain top talent by offering competitive, fair, and performance-driven rewards. We benchmark against the market, recognize strong performance and continuously evolve to meet the needs of our people and our business.

• Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

• Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

• Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

• Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office.

• Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: Co-op Student – End User Support (IT)

We’re looking for a Co-op Student to join our End User Support team and gain hands-on experience supporting IT operations in a fast-paced environment. This role is ideal for students who are eager to build practical technical skills while contributing to the day-to-day support of end users and systems.

What You’ll Do

End User Support

• Provide first-level technical support for hardware, software, and peripherals

• Troubleshoot common technical issues and support end users across the organization

Device Setup & Configuration

• Assist with setup, configuration, and troubleshooting of laptops, desktops, printers, and mobile devices

• Support onboarding of new devices and users

Microsoft 365 Support

• Provide support for Microsoft 365 tools including Outlook, Teams, OneDrive, and SharePoint

• Help resolve user issues related to collaboration tools

Device Deployment & Inventory

• Support device imaging, deployment, refurbishment, and asset tracking

• Maintain accurate inventory records

On-site IT Support

• Assist with meeting room setups, including A/V and conferencing tools

• Provide on-site technical support during meetings and events

What You’ll Bring to the Table

• Strong interest in IT systems, infrastructure, or technical support

• Basic understanding of Windows operating systems and common applications

• Familiarity with Microsoft Office / Microsoft 365 tools

• Strong communication and interpersonal skills

• Willingness to learn, take initiative, and work in a team environment

• Ability to troubleshoot problems and provide practical solutions

Education + Experience

• Currently enrolled in 2nd or 3rd year of a university program in Computer Science, Engineering, or a related field

• Previous exposure to IT support or technical environments is an asset but not required

Ready to lead

If you’re looking to gain hands-on IT experience and build a strong foundation in technical support, this is a great opportunity to learn and grow with a supportive team.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The hourly rate for this position is C$ 21.50

About MFSG – Our Commitment to Responsible Innovation

At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.