Intern, Customer Success

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

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Business Insider named us an “enterprise startup to bet your career on”

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Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

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Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

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Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for a motivated and detail-oriented intern to join our Professional Services team. This is an excellent opportunity to gain hands-on experience in operations, procurement, and vendor management within a fast-paced professional services environment. The intern will report directly to the Professional Services Operations Manager and play a key supporting role in keeping our subcontracting processes running smoothly and efficiently. You will also be responsible to:

Subcontract Request Intake

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Serve as the first point of contact for incoming subcontracting contract requests.

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Review the statement of works and log all requests to ensure completeness and accuracy before routing for review

Internal Approval Facilitation

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Coordinate and drive the internal approval workflow for subcontracting requests using Levelpath and Coupa.

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Monitor approval status, follow up with stakeholders as needed, and escalate blockers to the Operations Manager.

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Ensure all documentation and compliance requirements are met prior to approval submission.

Subcontractor Onboarding & Access Provisioning

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Manage the end-to-end onboarding process for new subcontractors, including collection of required documentation.

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Coordinate with Business Technology to provision appropriate system access for onboarded subcontractors.

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Ensure onboarding checklists are completed and that subcontractors are set up for success from day one

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Communicate with HR on changes in partner employment status, including extensions and early terminations

Month-End PO Reconciliation

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Liaise with partner Point of Contacts to confirm that all timecards have been submitted for month-end billing deadlines

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Perform reconciliation of purchase orders (POs) at the close of each month to ensure accuracy between committed spend and actuals.

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Identify and flag discrepancies for resolution in coordination with Finance and relevant team members.

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Maintain organized records of PO activity to support audits and reporting.

Requirements

Qualifications / Experience / Technical Skills

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Currently pursuing a degree in Business Administration, Operations, Finance, or a related field.

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Proficiency in Microsoft Office Suite (Excel, Word, Outlook); familiarity with procurement or ERP tools (e.g., Coupa, SAP, or similar) is a plus.

Soft Skills / Personal Characteristics

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Strong organizational skills with high attention to detail.

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Excellent written and verbal communication skills.

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Ability to manage multiple tasks and deadlines in a dynamic environment.

• A proactive, team-oriented mindset with a willingness to learn.

What You Will Gain

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Practical experience in procurement, vendor management, and professional services operations.

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Exposure to enterprise procurement tools, including Levelpath and Coupa.

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Mentorship from experienced operations professionals

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A collaborative, supportive work environment with opportunities to make a real impact.

The pay for this role may range from $20 to $23 per hour.

(REQ ID: 2644)