Intern - Application Support

Confidential

Colombo, Western Hybrid internship

Posted: May 20, 2026

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Quick Summary

Work on 24/5 operations, including local holidays and weekends. Roster basis shifts will be allocated. Ensure compliance for given SLAs and OLAs.

Required Skills

Communication Problem Solving Analytical Skills Computer Literacy SQL Knowledge Customer Service SLA Compliance Interpersonal Skills Flexibility Team Collaboration

Job Description

Key Responsibilities

Work on 24/5 operations, including local holidays and weekends. Roster basis shifts will be allocated. (Morning [4.30am -12.30pm] / Day [11.00am – 8.00pm] / Night [7.30pm – 4.30am]).

Work with international clients and the internal development teams to troubleshoot and resolve issues in the VitalHub product suites.

Ensure compliance for given SLAs and OLAs.

Qualifications & Experience

Undergraduate in Computer Science, IT or equivalent qualification.

Excellent communication, presentation, interpersonal and negotiation skills with ability to converse with clients in other countries.

Strong analytical, problem-solving, and decision-making skills with ability to troubleshoot issues on the applications and their environments.

Possess relevant computer literacy.

Knowledge with SQL is an added advantage.

Ability to work independently with an open and flexible mindset.

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