Interim - Group Product Manager AI

At TOPdesk, we believe work should be easier and more enjoyable for service teams and the people they support. For more than 25 years, we’ve helped organizations improve service delivery with our user‑friendly software, expert guidance, and a culture built on collaboration, curiosity, and customer value.

With €125M in revenue and a rapidly scaling international footprint, TOPdesk is entering a pivotal new phase of strategic growth. We are sharpening our long‑range strategy, investing in value creation, and strengthening the operational backbone needed to accelerate our global ambitions.

Why join TOPdesk?

• Play a defining role in the next stage of growth for a profitable SaaS company.
• Influence decisions and outcomes that will shape TOPdesk’s next decade.
• Drive cross‑company strategic programs with direct visibility to the Executive Leadership Team.
• Improve how TOPdesk executes on its long‑term Value Creation Plan—from strategy and financial impact to disciplined execution.
• Work with colleagues who value transparency, ownership, and building solutions that genuinely improve how organizations work.

This role requires a Group Product Manager at interim-basis during a maternity-leave, who can operate at both strategic and execution level, and who is comfortable stepping into an existing organization and quickly creating momentum.

You will be expected to:

• Own the product narrative end-to-end: translate AI capabilities into clear, compelling value propositions for customers, internal teams, and the market. You know how to turn ambiguity into a strong, simple story.
• Drive alignment at scale: bring multiple product teams, stakeholders, and leadership together around a shared direction, priorities, and launch plan.
• Initiate and lead big bets: identify and kick off large, high-impact initiatives, define success clearly, and push them forward decisively.
• Be decisive and pragmatic: make informed trade-offs, move forward with incomplete information, and keep teams focused on outcomes rather than perfection.
• Lead go-to-market execution: partner closely with marketing, sales, and enablement to design and launch a large GTM motion, ensuring readiness, clarity, and adoption.
• Provide strong interim leadership: offer stability, direction, and confidence during the maternity cover period, while keeping long-term product strategy intact.
• Managing up: distil complex product strategy, progress, and trade-offs into clear executive narratives, acting as a trusted sparring partner for senior leadership.

Success in this role is less about deep AI expertise and more about product leadership, positioning, execution power, and the ability to mobilize an organization around a bold launch.

Europe-based remote candidates will be considered, with the expectation of monthly in-person presence in Delft.