Interactions Associate – Mandarin Speaker

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Summary

• At Baxter, our mission is to save and sustain lives while building healthier communities. We do this not only through our products but also by supporting organizations with Donations and by providing Grants (known internally as Interactions) to foster scientific exchange, ensure product safety, and strengthen patient and community support.
• As an Interactions Associate, you will play a key role in ensuring these Interactions are managed responsibly and consistently with Baxter’s Global Interactions Policy. Reporting to the APAC HCP Interactions Lead, you will be the trusted point of contact who helps internal teams navigate compliance requirements while keeping the focus on meaningful outcomes for patients and communities.

What You’ll Be Doing

• Reviewing requests and submissions for HCP Interactions to ensure they align with Baxter’s Global Interactions Policy.
• Spotting potential compliance issues and working closely with colleagues across Research & Development, Medical Affairs, Clinical Affairs, Finance, and other teams to resolve them.
• Tracking Interaction requests in Baxter’s compliance tool (Pega) to ensure timely processing and closure.
• Confirming that all required documentation is completed before an Interaction file is closed.
• Guiding internal customers on how to use the compliance tool effectively, making the process smoother and clearer for them.

What We’re Looking For

• At least 2 years of relevant professional experience.
• Experience applying and enforcing compliance with company policies.
• Working knowledge of systems such as Pega, JD Edwards, and Concur.
• A bachelor’s degree.
• Strong attention to detail and organizational skills.
• A customer‑service mindset with the ability to support colleagues across functions.
• A collaborative team player who thrives in cross‑functional environments.
• Multilingual skills to support colleagues across the APAC region.

Why This Role Matters

• This position is more than compliance — it’s about enabling Baxter to continue building trust with healthcare professionals and communities across Asia‑Pacific. By ensuring our Interactions are transparent, timely, and aligned with global standards, you’ll help safeguard Baxter’s reputation and contribute to our mission of saving and sustaining lives.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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