Intensive Patient Coordinator

Position Overview: The Patient Care Coordinator II (PC II) functions as a member of the front desk team.  The position performs administrative tasks and procedures to support the delivery of quality care to our intensive model clients.  The PCC is responsible for assisting intensive patients in a compassionate and professional manner and ensuring efficient utilization of the intensive schedule.  The position administers and coordinates all processes and procedures related to our intensive model of treatment. This position is anticipated to start in May 2026.

Responsibilities: 

Greet clients and visitors, offering assistance and clinic tours to new weekly and intensive clients. 

Assist clients in navigating the clinic and ensure they have the proper documentation for their appointments. 

Support clients with the check-in process and ensure the collection of accurate patient information. 

Manage and maintain confidential patient information, process intakes, and assist with documentation for relevant departments. 

Coordinate with the Director of Rehabilitation and the clients to create and maintain the intensive therapy schedule. 

Respond to patient inquiries and concerns, providing timely follow-up and excellent customer service. 

Correspond with patients, parents, funding sources, and medical staff.  

Routinely follow up with patients on the waiting list to let them know their status.  

Handle all incoming calls and requests.  

Assist with patient accounts, including processing payments, reviewing patient ledgers, and answering client questions regarding private insurance and other funding sources.  

Assist with the maintenance and operation of the intensive program, including communication with families regarding schedules, paperwork, and all NAPA guidelines.  

Complete the intensive therapy checklist and exit process.  

Display empathy and develop rapport with clients and families to foster a supportive and positive environment. 

Maintain open communication with the therapy team and medical professionals to ensure seamless operations. 

Demonstrate leadership skills by contributing to the continuous improvement of clinic operations and patient experiences. 

Uphold NAPA’s values of professionalism, respect, and confidentiality in all interactions and responsibilities. 

Requirements: 

Bachelor’s degree with 1-2 years’ experience in office manager-related work  

Computer competence across the Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) with the ability to quickly learn a variety of other online software systems  

Strong organization skills  

Ability to multitask, shift focus across tasks as needed, and manage priorities  

Working knowledge of patient records system (Raintree) preferred  

Strong problem-solving skills  

Confident and personable with the ability to get along with a wide range of personalities  

Excellent customer service 

Must love interacting with children 

Physical Demands: Good physical health and fitness, including the ability to frequently perform, daily, the following movements over a 6–8-hour period without experiencing pain or abnormal fatigue: 

Lift, push or pull up to and including 50 pounds with hands and wrists as therapeutic handling is manually intensive 

Independently pivot or standing transfer dependent patients up to 85 pounds 

Independently offer contact guard assistance for ambulatory patients of up to 125 pounds 

Maintain extended periods of standing and/or sitting on the floor for up to 7 hours per day 

Company Values: 

All NAPA Center employees must demonstrate the company’s core values which include: 

Love – NAPA’s foundation is grounded in the deep love parents have for their children. Together, we strive to infuse kindness and care into our actions and words, creating a supportive community built upon love.​ 

Hope – We believe in the potential of every child and are committed to offering unwavering support to our families, guiding them toward success, and inspiring hope.​ 

Share – We strive toward progress and connection through continuous collaboration among team members, as well as with our clients and their families. ​ 

Grow – Embrace evolution, active engagement, and perpetual pursuit of knowledge from our clients, colleagues, and industry. By doing so, we are committed to providing the most advanced and effective therapy, ensuring the continual improvement of our services.