Intensive Case Manager - Supportive Addiction and Mental Health Housing

About the Role:

The Supportive Addiction & Mental Health Housing (SAMH) Team works with individuals living in the community who are dealing with significant substance use issues as well as other complexities such as mental health, dual diagnosis, ABI, illness etc.) to enhance their quality of life through the provision of support to housing, support coordination, advocacy, and counselling. This program, delivered through a partnership between STC and Community Agencies including the Canadian Mental Health Association Waterloo-Wellington (CMHAWW) and the County of Wellington, Thresholds Homes and Supports and Stepping Stone.

The Intensive Case Manager will work independently in various community settings, including travelling across Guelph Wellington to complete home visits and to meet with service providers. Transportation of clients may also be required; Evening/weekend work is required on a rotational basis.

Role Type: Full time, Permanent

Number of Vacancies: 4 positions available

Hours of Work: Monday - Friday, days. Evening work required on a rotational basis (one day per week) and occasional work on Saturdays as part of a rotation

Location of Work: Guelph-Wellington and Wellington County. Primary Office for this role based out of Mount Forest, with occasional work out of Guelph locations

Why Work for Stonehenge?

Enhanced vacation offered to all staff

Paid Wellness days

RRSP Matching Plan available

Health and dental benefits (no employee co-pay)

Employee and Family Assistance Plan available to all staff

Personal and professional development opportunities

Qualifications:

Completion of a College Diploma or University Degree relevant to mental health, addiction, or social services

Minimum one year of progressive experience in addictions or mental health; experience in concurrent disorders or trauma informed practice an asset

Experience in social service settings with working knowledge of case management systems and planning techniques

Previous experience in housing preferred

CSC Clearance conducted by PWGS Canada

Standard First Aid/CPR, Level C

Valid G Driver’s License (G2 or G) and Satisfactory Motor Vehicle Record

Reliable vehicle and willing to transport program participants

Must provide proof from Insurance provider of 1) at least $2 million in general liability and 2) acknowledgement of scope of vehicle use by Insurance provider

Role Overview:

Direct Case Management

Intake and Assessment

Process & accept referrals from community partners

Obtain all appropriate consents & authorizations for clients’ participation in the program and to ensure effective communication with other service providers providing linkages, resources, referrals, etc.

Conduct intake and enrollment activities, to include assisting clients with gathering eligibility documents.

Refer and link ineligible referrals to appropriate services and linkages;

Process program discharges

Housing Assistance and Coordination of Care

Assist clients with move-in and support access to entitlements (income, food support, lease coordination)

Conduct comprehensive psychosocial re-assessments and update case management services plan a minimum of every six months to include progress toward goals, modifications and/or target dates

Create and support implementation of individualized care plans including access to health care, entitlements, life skills, community integration, eviction prevention, and treatment as appropriate in collaboration with community partners

Create and implement crisis response plans including educating clients on appropriate use of crisis intervention services

Home visits and support meetings as required, as determined by client need and at minimum once per month

Support clients to access primary health, and other health and social services provided internally or by community partners

Maintain appropriate confidentiality and documentation standards as required by the Agency

Work effectively and in collaboration with the broader Supportive Addiction & Mental Health Housing Team including staff of CMHAWW, as well as community partner Agencies, external service providers, landlords, the family/support networks of participants, and other stakeholders 

Provide substance use expertise and consultation to partner Agency staff teams, at shared care locations (i.e. Delhi St., Grace Gardens) 

Participate in program development activities as required

Administration and Reporting

Involvement in program evaluation, data collection/input into EMRs (CaseWORKS)

Applications will be accepted until April 12, 2026 at 4pm.

We look forward to meeting you!

Stonehenge Therapeutic Community accommodates the needs of applicants throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Human Rights legislation. Should you require it, accommodation can be made at any point, upon request.

Stonehenge Therapeutic Community recognizes that diversity strengthens our community. We are committed to promoting diversity, equity, and inclusion in our workforce. We believe in equitable opportunities for all and encourage cultural diversity as part of the recruitment and selection processes.  We welcome applications from qualified individuals from diverse backgrounds, experiences, abilities, and perspectives to enrich our collective growth and learning.