Integrations Support Analyst

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

About the role :

The Connectivity operations team is the backbone of our partner ecosystem; they are responsible for ensuring third-party platforms, such as reservation systems and ticketing APIs, are running quickly and seamlessly. The Connectivity Support Analyst will use their analytical and troubleshooting skills to identify root causes and resolve issues within the integration pipeline. They will work closely with internal business partners like Engineering, Product, and Technology Operations to remedy issues affecting customers and our business. They will also support process improvement initiatives to reduce manual interventions and operational burden. The ideal candidate will be passionate about technology, API connectivity, and operational excellence.

North Star :

Ensure reliable, scalable, and efficient connectivity between Groupon and third-party platforms by proactively identifying issues, resolving integration problems, and reducing operational friction across the partner ecosystem.

What You Will Accomplish :

Assist and Represent Connectivity Needs

•
Support the technical onboarding and launch of new systems and partners, ensuring they align with business requirements.

•
Serve as a key resource for integration architecture and operational flows to ensure issues are resolved effectively.

•
Assist in defining requirements for new features that improve operational efficiency and partner stability.

Reduce System Friction and Errors

•
Identify ways to enhance the consumer experience by improving key flows like booking confirmations and refund handling.

•
Proactively support system improvements to reduce manual work and minimize technical errors.

•
Track and help maintain key SLAs, including uptime, response time, and redemption delivery.

Monitor API Connectivity and Health

•
Monitor API health in real-time, including latency, error rates, and uptime across all integrations.

•
Monitor systems for anomalies, such as mismatched redemptions or inventory issues, and coordinate corrective actions.

•
Use data-driven insights and tools like Postman to detect trends and uncover issues within our systems.

Coordinate and Mitigate Issues

•
Partner with internal and external teams to identify the root cause of outages and performance issues.

•
Coordinate weekly prioritization with Engineering based on commercial and operational inputs to close technical gaps.

•
Assist Legal and Security teams with compliance audits, security protocols, and risk mitigation.

Support Strategic Projects

•
Provide measurable input into new products and processes that improve the way our integration systems are built.

•
Translate business requirements into technical deliverables for multi-stakeholder initiatives.

•
Support standards around data integrity and contractual requirements for all integrated partners.

Use data and AI-assisted tooling to accelerate issue detection and resolution

Leverage monitoring tools, analytics, and AI-supported diagnostics (e.g. pattern detection, anomaly signals, summarization) to identify trends, surface root causes faster, and improve day-to-day operational decision-making.

What You Bring :

•
Bachelor’s degree, preferably in business or computer science.

•
5+ years of experience in partner operations, systems integration, or API-based platform management.

•
Solid understanding of REST APIs, data flows, and third-party platform connectivity.

•
Solid understanding of SQL and familiarity with tools like Postman and Asana.

•
Understanding and ability to work with data structures and basic scripting.

•
Ability to communicate effectively with both developers and non-technical business partners.

•
Exceptional communication, interpersonal, and troubleshooting skills.

•
Self-motivated individual; organized; action-oriented; results-driven.

•
Strong problem solving, coordination, and prioritization skills across complex initiatives.

Who You Are :

•
Analytical and detail-oriented, with a strong troubleshooting mindset.

•
Comfortable operating in complex, cross-functional environments.

•
Organized and proactive, able to manage multiple issues and priorities simultaneously.

•
Clear communicator, capable of translating technical concepts into actionable insights.

•
Continuous-improvement driven, always looking for ways to reduce friction and manual work.

How We Measure Your Success :

•
Sustainable double-digit revenue growth across assigned book of business

•
Margin improvement on existing partnerships

•
Expansion of strategic relationships and partnership depth

•
New revenue streams developed through creative strategies

•
Transformational improvements to sales processes, partnership models, and long-term planning

•
Product and technology enhancements driven through cross-functional advocacy

•
Data-driven insights delivered that shape strategy and improve unit economics

•
Impact on team capability development and enterprise sales best practices implementation

•
Effective use of data and AI-enabled tools to improve operational outcomes

Location: Downtown Chicago (Hybrid)

Salary Range: $75k—$85k + bonus

Benefits: Medical, Dental, Vision, EAP, 401(k) Match, ESPP, Life and Disability Insurance, FSAs, and more

Groupon is an AI-First CompanyWe’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers