Integrations Senior Manager

About Simetrik

Simetrik is a market leader and one of Goldman Sachs' top-performing portfolio companies, achieving triple-digit growth for four consecutive years. We were recently recognized by the Financial Times as one of the fastest-growing companies in the Americas for 2024 and 2025. Our B2B platform, powered by no-code and generative AI, empowers financial and operational teams to automate reconciliations and manage risks through an intuitive interface.

About the Role

As Integrations Senior Manager, you will lead a 17-person team across LATAM and India to build technical integrations for banking, payments, and retail clients. Bridging Professional Services, Engineering, and customer IT, you will own the end-to-end integration lifecycle to drive NRR and operational efficiency.

This role requires deep technical expertise and the ability to lead complex client discussions. We need a proactive leader to restructure work-streams, accelerate delivery, and develop a scalable, automated integration model.

Success is measured by:

Accelerated Time-to-Value: Faster, robust deliveries aligned with product capabilities.

NRR Protection & Expansion: High-quality data pipes that ensure customer stickiness.

Operational Excellence: Leveraging AI to minimize manual effort and scale efficiently.

What is the impact and scope of this position?

Own the integration execution backlog for a diverse portfolio of enterprise and small & medium-sized clients spanning both LATAM and India operations

Collaborate closely with Product/Engineering and the Implementations Team to elevate the integration model from operational-heavy to efficiency-led.

Lead technical conversations with clients, and all relevant internal and external stakeholders.

Redesign workflows to reduce delivery friction, ensuring all integrations rigorously adhere to security, compliance, and standard delivery methodologies.

This is a high-leverage role with significant visibility to leadership due to its direct impact on Simetrik's efficiency and scalability.

What outcomes are expected in the first 3 to 6 months?

In the first 90 days, you will:

Gain a deep understanding of Simetrik’s integration portfolio, architecture, data model, and product boundaries.

Map the current workflows of the 17-person integration cell to identify key bottlenecks, manual gaps, and immediate opportunities for AI/automation.

Ensure the successful end-to-end delivery of customer integrations, validating scope, technical design, testing, and go-live according to standard delivery value methodology.

Establish strong working relationships with leadership across Implementation, Product/Engineering, and Revenue (Sales & Customer Success).

By month 6, you will:

Implement the first cycle of efficiency improvements (e.g., establishing clear playbooks, introducing automation steps, and refining scoping approaches)

Achieve a measurable percentage reduction in the integration cycle time for your portfolio.

Establish a repeatable, scalable technical scoping and delivery model.

Must Have

5+ years of experience in technical integrations, implementation engineering, or service delivery for enterprise B2B SaaS.

Demonstrated strength in technical troubleshooting and complex problem-solving.

Experience delivering integrations within the payments ecosystem (including processors, acquirers, aggregators, card networks, and banking APIs).

Proven ability to translate complex business requirements into clear technical designs and actionable execution plans.

Strong communication and client-facing skills, capable of guiding both technical and non-technical stakeholders.

The ability to dive deep, ask insightful questions, and rapidly decompose complex problems.

Comfort leading operational transformation in fast-paced, ambiguous environments.

Proven success in directly managing, mentoring, and developing a team of technical professionals in a multi-geo setting

Trilingual proficiency: English, Spanish, and Portuguese.

Nice to Have

Experience in roles such as Technical Account Manager, Solutions Engineer, or Integrations Engineer within the payments space.

Previous experience at high-scale payment processors, fintechs, acquirers, or card networks.

Familiarity with Enterprise Resource Planning (ERP) systems or complex enterprise data workflows.

Experience using Zendesk or other ticketing systems.

A background in high-growth environments where automation or AI-driven workflow redesign was adopted.

Qualifications

Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.

5+ years of experience in integration-heavy roles within payments, fintech, or financial services.

Trilingual proficiency (English, Spanish, Portuguese) is mandatory.

Must be based in Colombia, Argentina, or Brazil.

Proven ability to work effectively with enterprise clients, technical teams, and cross-functional stakeholders.