Integrations & Automation Engineer (AI-Focused)

About Carrot:

Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com.

Carrot Fertility is hiring an Integrations & Automation Engineer to design, build, and scale automation and integration solutions across our business, placing a strong emphasis on AI to drive measurable operational efficiency. You’ll partner with teams across the company to streamline workflows, connect systems, and build AI-powered capabilities that help Carrot move faster and smarter. Experience with Workato is a big plus.

What You’ll Do

• Architect and implement scalable workflow automations, system integrations, and data pipelines that reduce manual work and improve reliability across business functions.

• Build AI-powered automation solutions (e.g., intelligent triage, summarization, data extraction, content generation, decision support) using enterprise-safe LLMs and AI services.

• Own end-to-end integration lifecycle: requirements, design, security review, development, testing, deployment, monitoring, and continuous improvement.

• Integrate with APIs, webhooks, and message queues to connect SaaS apps and internal systems.

• Establish robust governance and guardrails for AI and automation: access controls, prompt hygiene, evaluation/QA, data privacy, observability, and cost management.

• Create reusable components, recipes, and playbooks in Workato (or similar iPaaS) to accelerate new automations.

• Partner with IT, Security, Legal, and business stakeholders to ensure solutions meet compliance, privacy, and risk requirements.

• Lead enablement and upskilling: deliver trainings, office hours, and documentation to help teams adopt AI responsibly and effectively.

• Define success metrics and measure business impact (time saved, error reduction, SLA improvements, user satisfaction).

• Troubleshoot, monitor, and continuously optimize integrations for performance, reliability, and cost.

Qualifications

• 5+ years in a technical role (e.g., integrations, automation, RPA, software engineering, systems engineering, or data engineering) with a proven track record of delivering cross-functional automation initiatives.

• Deep experience developing AI-based solutions for business audiences.

• Hands-on experience building production-grade automations and integrations across business units (e.g., Finance, Operations, Customer Support, People, Sales/RevOps).

• Strong proficiency with at least one iPaaS or automation platform; Workato is highly preferred.

• Fluency in APIs and data formats: REST/GraphQL, OAuth2, JSON, CSV, webhooks, pagination, rate limits, and error handling.

• Programming skills in Ruby, Python or TypeScript/JavaScript for custom connectors, transformations, and AI orchestration.

• Solid command of SQL and data modeling for integrations, ETL/ELT, and analytics enablement.

• Familiarity with LLM integration patterns (prompt design, function/tool calling, embeddings, retrieval/RAG, vector databases, evaluation/guardrails).

• Experience with major enterprise apps (Salesforce, NetSuite), secrets management, role-based access control, and CI/CD.

• Strong communication skills with the ability to translate business needs into technical solutions, and to coach non-technical stakeholders on AI and automation.

• Commitment to security, privacy, and responsible AI practices.

Nice to Have

• Workato certifications (e.g., Automation Pro I/II).

• Experience in healthcare or other regulated environments, with attention to compliance and data protection.

• Background in RPA (e.g., Blue Prism, UiPath) or BPM/workflow design.

• Knowledge of observability and evaluation frameworks for AI (prompt testing, regression suites, safety/quality metrics).

• Familiarity with event-driven architecture (queues/streams) and infrastructure-as-code (Terraform).

Example Projects You Might Tackle

• Work with our RevOps and Finance teams to build automations that boost seller productivity and forecast accuracy, and give us greater confidence in our revenue pipelines.

• Partner with our customer care teams to build agentic solutions that create efficiencies and help us reduce our costs to deliver our services.

• Build an AI-assisted intake workflow that classifies and routes requests, summarizes context, and drafts responses for internal teams.

• Create a Workato recipe library that standardizes common patterns (data sync, enrichment, exception handling, alerting) for rapid reuse.

• Implement a retrieval-augmented knowledge assistant to surface source-of-truth documentation and SOPs within existing tools.

• Instrument automation KPIs and provide dashboards that quantify time saved, errors prevented, and process SLAs.

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $175,000.00 - $200,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: [email protected]

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.