Integration Support Engineer (EMEA)

Stream is looking to expand the Integration Support Engineering department. In this position, you’ll enjoy learning about our Video, Chat, Feeds, and Moderation products, and the code behind them, as well as helping our customers make the most out of our products and services. This position offers excellent growth potential, and the opportunity to take ownership of a role in an exciting marketplace.

Who you are

• You have 2+ years of experience in an engineering or technical role.

• You’re competent in reading and writing code in one or more of the following languages: Python, JavaScript, Java, Kotlin, Ruby, and Swift.

• You are comfortable developing for either iOS (Swift / UIKit / SwiftUI) or Android (Kotlin / XML / Jetpack Compose) — one of these is required.

• You communicate technical concepts clearly and effectively, helping customers understand issues and guiding them toward solutions.

• Being organized and motivated is key to this role. You’ll be expected to manage your own time effectively to contribute to projects and initiatives in various departments.

• As our customer communication and internal correspondence are in English, you’ll be required to be fluent in English and have excellent written language skills.

Bonus Point if…

• Experience with real-time protocols such as WebRTC.

• Prior experience in a customer-facing or developer support role.

• You have strong experience with React, and modern web development best practices.

The ideal candidate for this position is predisposed to enjoy helping people with their challenges and enjoys multi-tasking. You’ll work directly with sales teams, customers, and marketing as a technical reference and often be our customers' first point of contact. You’ll enjoy seeking out answers, but also know it’s best to seek help from more experienced developers.

Primary Responsibilities

• Provide technical support to customers via our support platform and elevated Enterprise channels.

• Act as the primary technical point of contact for Enterprise customers.

• Support customers throughout their full integration lifecycle — from initial implementation to production.

• Partner with Sales and Customer Success Managers as a technical resource during pre-sales, onboarding, and post-sales engagements.

Secondary Responsibilities

• Continue building our community support platform by assisting and writing short technical articles on best practices.

• Work on improvements and optimizations to our documentation/processes.

• Seek feedback from customers to determine key growth areas.

• Assist the development team in managing new feature requests and bug reports.

Culture

Stream has a casual social culture; our team is very diverse in age and nationality, and we all have different backgrounds. We’re socially active on our Slack networks, and you’ll be warmly welcomed to our growing team.

What’s In It For You

• A combination of 36 days per year in PTO and public holidays

• Company equity

• Remote work flexibility (3 days a week at a co-working space in Skopje)

• Fitness stipend

• A Macbook Pro provided

• A Learning and Development budget

• The opportunity to attend or present to global conferences and meetups

• The possibility to visit our offices in Boulder, CO and/or Amsterdam, NL

• Legal employment in your country of residence

Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hybrid office policy: applicants based (or relocating to) one of our office locations are expected to work according to the applicable local office attendance policy.

Equal opportunity employer statement: Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Note for external recruiters: We currently have this role covered and do not accept unsolicited agency resumes. We are not responsible for any fees related to unsolicited resumes.