Integration Support Engineer (B2B agreement)

At Yggdrasil Gaming, we are known for transforming ideas into groundbreaking gaming experiences. With innovation at the heart of everything we do, we’ve built a reputation for creating some of the most iconic slots in the iGaming world. Recently, we’ve taken our vision even further, becoming one of the largest global aggregators and a leading technology company, redefining what’s possible in the industry. 

 

Our success is driven by the exceptional people who bring our ideas to life. Over the past year, we’ve cultivated a culture where creativity, expertise, and ambition come together to achieve extraordinary results. At Yggdrasil, you’ll find a place where your talent can thrive and where you’ll have the opportunity to be part of something truly transformative. 

Join our team as a passionate Integration Support Engineer to support and innovate within our Technology & Development organization!

What You'll Do:

• Provide timely and efficient support for day-to-day inquiries and service requests from our clients

• Track, monitor, and follow up on reported bugs, glitches, and technical issues to ensure prompt resolution and minimal disruption

• Continuously improve processes, procedures, and tools used in client support to increase efficiency and customer satisfaction

• Resolve basic technical tasks and inquiries independently while escalating more complex issues to appropriate teams

• Collaborate with internal teams to ensure smooth communication and effective issue resolution in a fast-paced gaming environment

Who You Are:

• You have proficiency in English at minimum B2 level, both written and spoken

• You have a strong customer-centric mindset and genuinely enjoy helping others

• You communicate clearly, professionally, and empathetically across different channels

• You possess solid problem-solving skills and can troubleshoot issues effectively, often in real time

• You are comfortable working collaboratively with cross-functional teams

• You are adaptable and flexible, able to work evenings, weekends, and holidays as part of a 24/7 gaming environment

• You manage your time well and can prioritize tasks efficiently

• You demonstrate empathy, patience, and resilience, especially in high-pressure situations

• You are committed to continuous learning and professional development

• You have a basic understanding of technology, including:

• Unix systems

• MySQL (used heavily in day-to-day work)

• REST APIs

• HTTP

• JavaScript

• You are comfortable working with MS Office tools (e.g. Excel, Word, Outlook)

Extra Points For:

• Basic knowledge of cloud platforms and online gaming operations

• Familiarity with technical terminology related to account management, gameplay, and technical troubleshooting

• Previous experience as a gamer or strong interest in video games and gaming platforms

• Any prior experience working with iGaming companies

Equal Opportunity:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us to bring your creativity and leadership to a dynamic and innovative team!

Encouragement to Apply:

We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying. 

Please apply anyway — we’d love to hear from you.

Expected Salary:

B2B - 1,800 - 2,395 EUR monthly