Integration & Customer Success Specialist - Card Issuing

Straitsx

Shanghai, Shanghai, China (China, Taiwan) permanent

Posted: February 4, 2026

Job Description

About The Role

We're looking for a passionate Integration Engineer to join our team. You'll be the primary technical point of contact for our clients, guiding them through API integrations, debugging issues, and handling essential technical setups. Your work will directly contribute to faster onboarding times and higher client satisfaction, allowing our core teams to focus on product innovation.

What Will You Do

• Guide and support new clients step-by-step through the technical integration of our API for card issuing, from initial setup to full go-live.

• Act as the primary technical point of contact for clients, providing hands-on assistance, answering integration-related questions, and offering continuous technical support even after they are live.

• Routinely debug and diagnose technical issues within both sandbox and production environments, working directly with clients to identify and implement solutions.

• Manage and execute technical configuration tasks such including whitelisting, credential setup, and other necessary system configurations.

• Develop and maintain clear, comprehensive technical documentation and resources to empower clients and expedite their integration journey.

• Actively participate in client-facing communication channels (e.g., Slack, WhatsApp) to provide timely and effective first-line technical support.

• Effectively translate client feedback and identified integration challenges into actionable insights for our internal Software Engineering teams, facilitating continuous improvement of our API and services.

• Collaborate closely with our Sales, Product, and Engineering teams to ensure a seamless and positive client experience from initial engagement through successful integration and beyond.

What We Are Looking For

• 2+ years of experience in a client-facing technical role, such as Integration Engineer, Solutions Engineer, or Technical Account Manager, with a focus on API integrations.

• Proven ability to guide clients through complex technical processes and provide direct, hands-on support.

• Demonstrated expertise in working with and troubleshooting RESTful APIs.

• Exceptional written and verbal communication skills in both English and Chinese (Mandarin) are essential.

• Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical integration issues.

• Experience in creating and maintaining clear, user-friendly technical documentation.

• A proactive, client-centric mindset with a strong sense of ownership over client success.

• Familiarity with financial technology (FinTech), blockchain, or cryptocurrency is considered a significant advantage.

• Ability to work effectively and collaboratively with cross-functional internal teams, including software development.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.