Integration Consultant

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.

As an Integration Consultant you will be a member of the Partner Success team, and you will collaborate directly with Account Management teams, Connectivity teams, and other Internal teams to help optimize performance of our Integrated Property Managers (IPMs) on Vrbo. These partners use 3rd party software to connect to Vrbo and take advantage of our connectivity options to manage their listings at scale.

Your primary goal is to ensure our partner’s integrations are technically healthy and fully optimized through the identification of technical or content issues, providing and recommending solutions, and developing comprehensive improvement plans to drive more revenue in our marketplace.

What you’ll do:

Manage a prioritized queue of IPM accounts that need technical consultations.

Provide technical account reviews for Account Management when requested to assess the technical health of our partners

Build detailed action plans for the partner that include coordinated issue resolution across internal teams, behavioral modification, and technical training as needed

Implement proactive solutions for target IPM accounts, in coordination with Partner Success, Software Partners, Connectivity, and Product teams

Provide best-practice recommendations and guidelines for listing on Vrbo/EG sites directly to our PM partners

Collect and analyze feedback from partners regarding product improvements and processes to drive partner efficiency and increase revenue

Present findings of technical trends to internal teams for procedural or tool improvement.

Supervise and provide data on metrics for IPM performance improvement across multiple checkpoints, including partner happiness

Keep a pulse on new product and service launches, as well as industry solutions, which help increase partner performance

Build channel partner functionality expertise and serve as subject matter expert in project plans to support connectivity, channel and partnership teams

Who you are:

Experience in Technical Account Management, Implementation Project Management, or Client Services

Proficiency in English, and either French, Italian, or Spanish

Proficiency with Excel, Salesforce.com, issue-tracking software (JIRA, Rally, etc.), Splunk, and XML

Experience working with internal teams, including, but not limited to Product, Development, Product Marketing, Account Management, Connectivity, or Sales teams

History of meeting and exceeding targets, reporting on performance metrics, and adjusting performance to improve results

Detail-oriented, quality-focused, organized self-starter with strong analytical and problem-solving skills

Ability to be a bridge between technical and non-technical teams

Excellent oral and written communication skills

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.