Intake Worker - Elder Justice Program

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC. 

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477 

Tel: (718) 542-0006 Email: [email protected] 

Job Title: Intake Worker - Elder Justice Program

Supervisor: Program Director 

Job Status: Full Time / 35hrs per week 

Job Location: Hybrid, (2-3 days in office)

Salary Range: $58,000- $62,000 - Non-Exempt

Neighborhood Self Help by Older Persons Project (SHOPP) is a non-profit social service agency located in the Bronx serving older adults and families caring for an ill, frail, or disabled loved one. SHOPP’s mission is to enhance the strength and resilience of individuals , regardless of age or ability through innovative programs and support services. 

SHOPP has several service programs in the Bronx/Upper Manhattan, including the Community Care Network Program (CCNP); VIP Elder Justice and Crime Victims Assistance Program; NY Connects of the Bronx; 

Case Management & Friendly Visiting Program; Caregivers Program, Lafayette Estates NORC Program; Older Adult Centers: Casa Boricua, Leon, Soundview, and Guess. 

Position Summary and Qualifications: 
The Neighborhood SHOPP Violence Intervention and Prevention (VIP) Elder Justice Program supports older Bronx residents affected by domestic violence and crime, with an emphasis on prevention and victim assistance. The Intake Worker serves a diverse population and must be bilingual in English and Spanish. Strong computer literacy is required, with proficiency in Microsoft Office preferred. This position follows a hybrid work schedule and may include outreach-related fieldwork. 

Qualifications:

Bachelor’s degree in Social Work or a related field 

1–2 years of experience working with older adults or other vulnerable populations 

Demonstrated skills in critical thinking, empathy, oral and written communication, conflict resolution, and time management 

Ability to engage in public speaking and outreach activities  

Strong interpersonal skills and ability to work collaboratively as part of a team 

Proficiency in computer and technology skills 

Job Description: With a Hybrid work schedule, the Elder Justice Intake/Outreach Worker is specifically responsible for the following: 

Determine preliminary eligibility and complete intake along with preliminary assessments on elder abuse and crime victims seeking information, support, and service on-site or off-site; 

Provide information and referral to victims or professionals of other internal/external programs; 

Assist social workers with follow-up calls for telephone reassurance; 

Provide Program Director with completed intake and screening reports; 

Maintain client case records, worker logs, performance target outcome tracking, statistical reports, and other administrative requirements; 

Ahere to NYC Aging, OVS, and other relevant government guidelines, regulations, procedures, and compliance expectations; 

Complete OVS functional timesheets when required; 

Assist with annual outreach plan while tracking CD referral log; 

Participate in team meetings and provide referral tracking data to the team; 

Serve as a backup to outreach worker with presentations when requested; 

Identify and maintain collaborative relationships in the victim’s assistance network; 

Attend periodic training and skill development workshops; 

Participate in SHOPP staff training programs, staff meetings, Advisory Committee Meetings, Community Board meetings, and other meetings as assigned; 

Involvement in a supervisory relationship with the PD and AD; 

Perform other program related tasks as the Program Director, Assistant Director or Chief Program Officer assigns. 

Work Schedule and Conditions: 

Hybrid work schedule; staff are required to report to the office a minimum of 2–3 days per week, or as assigned 

Ability to conduct community outreach events, which may include evenings and weekends, and require walking up and down stairs and lifting up to 5–10 lbs 

Ability to perform fieldwork in varying weather conditions 

Required attendance at in-person meetings, trainings, and program events 

 Background Check Notice:
All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision insurance.

To apply for this position, email your resume and cover letter to:

[email protected] ATTN: Tynisha Rodriguez - Chief Program Officer

EQUAL OPPORTUNITY EMPLOYER