Intake Specialist

Job Opening: Intake Specialist

Location: South Africa (Remote – US Hours)
Type: Full-Time
Hours: Monday to Friday (12pm-8pm EST)

Responsibilities

• Serve as the first point of contact for prospective clients and families via phone, email, and text.
• Answer inbound calls promptly and professionally, providing clear information about services and the intake process.
• Proactively follow up with clients to collect required documentation and move cases through the intake pipeline.
• Maintain consistent communication with families, keeping them informed of next steps and timelines.
• Track all intake activity and update client records accurately in internal systems.
• Coordinate with clinical, scheduling, and insurance teams to ensure readiness for services.
• Identify and escalate concerns or delays that may impact start of care.

Requirements:
• Strong verbal and written English communication skills.
• Confident and professional phone presence.
• Comfortable with persistent, high-volume follow-up to obtain outstanding items from clients.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple cases and deadlines at once.
• Customer-service mindset with empathy for families.
• Previous healthcare or ABA experience preferred but not required.

Benefits:
• Comfortable working U.S. hours
• Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.