Intake Specialist

Position: Intake Specialist

Location: Remote (South Africa) - US Hours (8am-12pm , 2pm-6pm EST)

Type: Full-Time

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Key Responsibilities:

• Respond efficiently to incoming intake inquiries through phone, email, and online forms.
• Provide detailed information about ABA therapy services and intake procedures to families and clients.
• Coordinate collection, review, and verification of all required documentation (diagnosis, insurance, referrals).
• Schedule appointments and assessments in collaboration with clinical staff.
• Maintain accurate records within practice management systems.
• Communicate consistently with families to ensure smooth onboarding experience.
• Collaborate with clinical, insurance, and administrative teams to resolve client eligibility issues.

Requirements:
• Strong communication skills, both verbal and written, with professionalism and empathy.
• Highly organized with excellent attention to detail.
• Experience with CRM or practice management software is preferred.
• Ability to manage multiple tasks and follow up persistently.
• Previous experience in healthcare intake, customer service, or ABA therapy environment preferred.
• Ability to work remotely on US business hours.
• Reliable internet and home office setup.

Benefits:
• Comfortable working U.S. hours
• Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.