Intake Specialist

ReWorks Solutions

South Africa Remote permanent

Posted: March 6, 2026

Quick Summary

A responsible Intake Specialist is required to guide families of autistic children through the intake and onboarding process. The role involves responding to intake inquiries, collecting and reviewing client documentation, and maintaining accurate records. The ideal candidate is a empathetic and detail-oriented individual with excellent communication skills.

Job Description

Job Opening: Intake Specialist

Location: South Africa
Type: Full-Time, Work from Home
Hours: Monday to Thursday (Nightshift: 11pm-4am SAST) Friday-Sunday (Evening shift: 5pm-11pm SAST)

Responsibilities:

• Respond to intake inquiries via phone, email, and web forms promptly and professionally
• Guide families of autistic children through the intake and onboarding process with empathy and clarity
• Collect and review client documentation (e.g., diagnosis reports, insurance, funding forms)
• Schedule assessments and initial consultations
• Maintain accurate records using our practice management software
• Collaborate with the clinical, billing, and administrative teams
• Follow up with families to ensure timely completion of all intake steps

Essential Qualifications:

• Excellent communication and interpersonal skills
• Excellent administrative management
• Detail-oriented with strong organizational abilities
• Comfortable using digital platforms (e.g., Google Workspace, CRMs, CentralReach, Apsheet, EHRs)
• Ability to work independently in a remote environment
• Compassionate, patient, and culturally sensitive

Desired Experience:

• Familiarity with ABA (Applied Behaviour Analysis) therapy terminology and processes
• Previous experience in a healthcare, therapy, or ABA setting preferred
• Experience with insurance verification or working with funding bodies
• Fluent or neutral English accent
• Reliable internet and backup power

Benefits:
• Comfortable working U.S. hours
• Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

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