Intake Specialist: Part-time

CSSM is seeking a part-time Intake Specialist to join our team! The Intake Specialist will work to ensure timely and professional admissions of new clients seeking Outpatient and Rehabilitative (CTSS and ARMHS) services.

This position will be located at either our Mankato or St. Peter Clinic. Orientation will occur at our Mankato Clinic. The position will be 20 hours per week; exact hours will be determined upon hire. This position has the potential to move into a full-time position.

This candidate must be reliable, detail oriented, and be self-disciplined to work independently and as part of a team.

Preferred candidates will have experience or training in a clinical/mental health setting.

Responsibilities: 

Maintain updated waiting list

Provide customer service via in person or by telephone for customer inquiries, intake, and answering questions

Verify financial arrangements on new referrals and reopened cases

Coordinate all initial outgoing correspondence

Obtain initial releases for exchange of information with referral agencies

Create client in Procentive

Obtain referral material for evaluations and follow up on releases

Obtain diagnostic assessments for CTSS and ARMHS clients and/or set up diagnostic appointment

Serve as a support and resource to therapists and in-home service providers

Demonstrate knowledge of insurance company’s protocols and procedures

Schedule intake appointments

Coordinate & verify intake paperwork is completed

Collaborate with clinical supervisors on client assignments and other intake needs

Participate in ongoing supervision with direct supervisor and department or interdepartmental meetings

Assist with interdepartmental tasks as needed (answering phone calls, checking in clients, etc.)

Qualified applicants will possess:

Proficiency in accessing insurance benefits through websites and provider services lines

Experience with electronic medical records (Procentive)

Excellent customer service skills

Knowledge of clinical services

Strong attention to detail

Ability to manage frequent work interruptions

Ability to engage with employees and referral agents effectively

Initiative to gather required clinical and demographic information

Be efficient in generating necessary intake forms and ensure completion of intake process and case assignments

Ability to handle high demand and fluctuation of workload

Ability to prioritize & maintain flexibility to reprioritize as needs change

This position is benefit eligible with the following benefits offered: 

Simple IRA plan - CSSM matches 3%

This position will be subject to a background study required by DHS. 

CSSM offers an employee friendly atmosphere with room for advancement, while promoting work-life balance. 

Counseling Services of Southern Minnesota is an Equal Opportunity Employer (EOE). Qualified applicants will be considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Upon request, assistance and/or accommodations are available during the application process, without penalty.