Intake Specialist (Front-end)

Do you want to learn about immigration processes as you help immigrants and their families access opportunities and build better futures?

Rebecca Kitson Law (RKL) is seeking a high-energy, empathetic, and detail-oriented professional to join our Client Services Team as a remote Bilingual Intake Specialist (front-end/opener). This role requires someone who excels at building rapport and supporting prospective clients through the early stages of their immigration journey with compassion, clarity, and a positive, resilient mindset.

Why This Role Matters

This position is often a client's first experience with the firm. Many families arrive with fear or uncertainty, and the specialist in this role sets the tone- offering a calm, informed, and welcoming presence that helps clients feel heard and supported from the very first contact.

Key Responsibilities

Intake & Initial Screening:

Conduct quality, detailed immigration screenings to help identify viable cases.

Build rapport with compassion, active listening, and cultural humility.

Screen accurately for information on family and humanitarian immigration options.

Collect consultation fees and maintain organized consultation scheduling and documentation.

Log intakes for legal assessment, track outcomes, and follow viable vs. non-viable procedures.

Support reception to obtain new leads and help route client calls.

Required Qualifications

Fully bilingual in Spanish and English (speaking, reading, writing, listening).

Strong ability to build trust through a warm, compassionate, people-centered approach.

Excellent attention to detail, organization, accuracy, and task tracking.

Ability to work independently, manage time well, and stay focused in a remote environment.

Strong attention to detail and organizational skills.

Windows computer required (not Mac).

Preferred Attributes

Prior legal or immigration opening experience strongly preferred.

Naturally calm, patient, and emotionally grounded during difficult conversations.

Highly proactive and internally motivated.

Knowledgeable with CRM and software such as Monday.com, Lawmatics, Microsoft, or similar.

Compensation & Benefits

Competitive hourly pay in USD

Performance-based incentives

Paid training on RKL procedures and systems (you are expected to come ready with required skills)

Paid U.S. holidays, daily wellness breaks, and other bonuses to support well-being

To Apply and About This Role

Your resume/CV in English

A short video introduction describing your experience with immigration client services, compassion, and why these matter in immigration work.

This opportunity is structured as a fully remote independent contractor engagement, requiring 40 project-hours per week. It is not considered employment and does not create an employer–employee relationship.

All project hours are to be performed in alignment with U.S. Mountain Time and must account for annual daylight savings changes.

About Rebecca Kitson Law

RKL is a family and humanitarian immigration law firm located in Albuquerque, New Mexico committed to exceptional, honest, and compassionate legal work. We believe in empowering immigrant families and supporting a positive, respectful work culture where team members are encouraged to learn, grow, and thrive. RKL celebrates diversity and strictly prohibits discrimination of any kind.