Intake Specialist con experiencia en Personal Injury

Distro

Medellín, Antioquia permanent

Posted: May 7, 2026

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Quick Summary

Responsable de gestionar la comunicación inicial con clientes potenciales. Clave en el proceso de admisión de casos y apoyo administrativo, redacción y revisión de documentos legales, investigación básica y coordinación con el equipo legal.

Required Skills

Customer Service Communication Documentation Data Entry Legal Research Time Management Organization

Job Description

Descripción del cargo

Buscamos un/a Intake Specialist responsable de gestionar la comunicación inicial con clientes potenciales. Esta persona será clave en el proceso de admisión de casos, recopilando información relevante, evaluando necesidades y guiando a los clientes a través del proceso inicial.

El rol también incluye apoyo administrativo, redacción y revisión de documentos legales, investigación básica y coordinación con el equipo legal para asegurar una transición eficiente de los casos.

Responsabilidades

1. Intake de clientes y manejo de llamadas

Atender y gestionar todas las llamadas entrantes de la firma. Realizar entrevistas iniciales con clientes potenciales, recopilando información clave con empatía y profesionalismo. Evaluar la elegibilidad de los casos para consulta. Documentar la información de las llamadas de manera precisa. Realizar seguimiento oportuno cuando se requiera. 2. Soporte administrativo

Redactar cartas y correspondencia básica bajo la supervisión de abogados. Crear, editar y mantener documentos legales. Elaborar y gestionar trackers o reportes internos del negocio. Mantener archivos digitales organizados. Apoyar en tareas administrativas generales de la operación diaria. 3. Apoyo en investigación

Realizar investigaciones básicas utilizando fuentes públicas (principalmente en línea). Apoyar en verificación de información y recopilación de antecedentes.

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