Intake Specialist - Centerville, UT

Title: Intake Specialist
Location: Centerville, UT

At Paul Davis Restoration, we help homeowners and businesses recover after disasters and get back to what matters most. Our Intake Specialists are often the very first voice customers hear in a time of stress, which makes this role incredibly important to our mission of providing peace of mind and extraordinary care. If you are organized, calm under pressure, and thrive in a fast-paced, phone-heavy environment, this could be a great fit.

About Us

Paul Davis Restoration of Utah is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.  

Paul Davis Restoration of Utah is looking for professional, hard working, and reliable individuals to represent our company with professional customer service. This is an extremely important role in our company, and we are looking for the best of the best to fill it. 

What does an Intake Specialist with Paul Davis do?

The Intake Specialist serves as the first point of contact for customers calling in property damage claims. This role is highly phone-focused, handling an average of 1,600 calls per month, between all four Utah locations and two in Nevada. Strong multitasking, communication, and organizational skills are required. You will gather critical information, enter data accurately, and ensure calls and leads are routed properly so our operations teams can respond quickly and effectively.

Key Responsibilities

Professionally represent Paul Davis Restoration at all times

Manage a high volume of inbound and outbound calls with empathy and professionalism 

Collect and document customer and loss information with accuracy and speed

Perform quick and accurate data entry while actively on calls

Coordinate and route information to appropriate teams for follow-up

Maintain detailed and organized records across multiple systems

Provide consistent follow-through to ensure no leads or calls fall through the cracks

Support front-office and administrative tasks as needed

Job Requirements

1 - 2 years+ of experience in a relevant role preferred

High school diploma or equivalent

Mitigation experience is a plus but not required

Highly organized and attention to detail with problem-solving abilities

Ability to multitask and prioritize while communicating effectively 

High-level communicator

Proficient in Microsoft Office

Schedule

7:00 am - 4:00 pm, Monday to Friday 

Benefits

3 weeks of paid time off

8 company-paid holidays

401(k) with company match

Medical, dental, vision, life, supplemental and disability insurance options offered

On-the-job training to develop new skills