Intake Specialist - A289

Work Arrangement: Fully Remote
Job Type: Independent Contractor, Full-time
Work Schedule: US time zone - 40 hours per week (9:00 AM – 5:00 PM CST)

Locations:

• Philippines
• LATAM: Mexico City (Mexico), Bogotá (Colombia), São Paulo (Brazil), Buenos Aires (Argentina), CMDX (Mexico), Santo Domingo (Dominican Republic), Caracas (Venezuela)

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: WATCH HERE

Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the Company

Our client is a healthcare operations platform that supports law firms by enabling fast, accurate, and compliant medical records retrieval. The company operates at the intersection of healthcare and legal services, helping improve operational efficiency, provider compliance, and client satisfaction through structured processes and high-quality execution.

Role Overview

The Intake Specialist plays a critical role as the first step in the medical records request lifecycle. This position is responsible for ensuring that every request is complete, accurate, and compliant before moving downstream. The role requires strong attention to detail, experience with legal medical records requests, and the ability to resolve ambiguity through research and proactive communication. This is an execution-heavy, process-driven role with direct impact on retrieval speed and service quality. Candidates who thrive here are highly organized, precise, and comfortable working in detail-intensive environments.

Your Impact:

You will directly influence the speed and accuracy of medical records retrieval by ensuring requests are correctly prepared from the start. Your work will reduce provider rejections, minimize downstream rework, and improve overall turnaround times. You will contribute to higher client satisfaction by maintaining compliance and documentation quality. Your attention to detail and proactive issue resolution will help scale operations while maintaining high accuracy standards.

Core Responsibilities

Provider Research & Identification – 40%

• Identify all medical providers involved in a client’s treatment beyond the initially submitted facility.
• Research billing providers and related entities using provider portals, historical requests, and direct outreach.
• Accurately document and add all identified providers into internal admin systems.

Request Creation & Quality Control – 35%

• Review incoming Release of Information (ROI) forms and correct missing or incorrect information.
• Create clean, accurate base forms prior to generating submission packets.
• Perform detailed QA checks to ensure provider-specific compliance and completeness.

Request Assignment & Workflow Coordination – 15%

• Assign requests to appropriate records team members based on workload and utilization.
• Ensure smooth handoff to downstream teams with clear and complete documentation.

Edge Case Management & Escalation – 10%

• Identify non-standard provider requirements and escalate issues appropriately.
• Resolve conflicting or missing information through coordination with law firm case managers and internal teams.

Requirements:
Must-Haves (Required)

• Prior experience requesting medical or health records from providers on behalf of law firms.
• Exceptional attention to detail with strong compliance and accuracy standards.
• Proficiency in PDF editing, merging, and form correction.
• Strong written and verbal English communication skills.
• Proactive, problem-solving mindset with comfort handling incomplete or ambiguous inputs.

Nice-to-Haves (Preferred)

• Experience managing ROI workflows at scale.
• Familiarity with provider portals such as Chartswap.
• Background in healthcare operations, legal operations, or records retrieval services.

Tools Proficiency

Must-Haves (Required):

• Adobe Acrobat
• PDF editing and document management tools
• Email
• Internal messaging tools
• Internal admin or request management systems

Nice-to-Haves (Preferred):

• Chartswap
• CRM systems
• Legal case management systems

Benefits:
• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

• Application
• Screening
• Top-grading Interview
• Skills Assessment
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.