Intake Coordinator

Company Overview:

True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea's Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Position Title: Intake Coordinator
Reports to: Intake Manager 

Job Summary: The Intake Coordinator works with the patients, referrals, and Community Outreach Representatives to help facilitate setting up services for new and existing clients to receive homecare. He/she is responsible for processing daily referrals received from sources such as hospitals, nursing homes, community physicians, online campaigns and also assist patients with eligibility and guide them through all service options to receive the best care based on their needs.

Hiring in multiple locations:
📍 Brooklyn
📍 Queens
📍 Bronx
Work Schedule: Full-Time Monday - Friday, 9am-5pm

Responsibilities:

Process all required paperwork and documentation for new clients accurately, efficiently, and in accordance with company protocols; provide consistent follow-up with clients throughout every step.

Verify new clients' demographics and perform insurance eligibility checks using ePACES.

Assist with referral submission and entire enrollment process.

Maintain consistent communication with patients and contracted partners regarding enrollment progress.

Assist with scheduling assessments, including NYIA and UAS.

Follow up with contracts regarding assessments, approved hours, and authorizations for services.

Refer and assist with Medicaid application and code removal in partner with Medicaid consultant agency.

Job Requirements:

Bilingual Fluency in Spanish is required.

Experience working with ePACES, HHAeXchange & Salesforce is a plus.

Experience working in a home care.

Experienced with Intake process.

Personable, professional, and able to build rapport with clients.

Strong team player with the ability to collaborate effectively.

Demonstrates a strong sense of urgency and follow-through in completing tasks.

Benefits:

Health, dental, and vision insurance

401(k) with company match

PTO and paid holidays

Professional development opportunities

Mission-driven work in an innovative healthcare space