Insurance Personal Claims Handler

🌟 Personal Claims Handler

Make a Real Difference Every Day

Are you passionate about helping people and delivering outstanding customer service? Do you enjoy problem-solving, taking ownership, and seeing things through from start to finish? If so, we’d love to hear from you.

We’re looking for a Personal Claims Handler to join our friendly and supportive claims team. This is more than just a role — it’s a chance to build a rewarding career, develop valuable skills, and genuinely make a difference to our customers every single day.

🚀 About the Role

As a Personal Claims Handler, you’ll be responsible for managing warranty claims for products such as furniture and electrical appliances, working closely with well-known high street retailers.

You’ll handle claims from start to finish, ensuring each one is dealt with fairly, accurately, and efficiently. You’ll have the autonomy to manage your own caseload, while also being part of a collaborative team that supports and learns from one another.

This role is ideal for someone who enjoys responsibility, values customer satisfaction, and wants to grow within a professional, people-focused environment.

🛠 What You’ll Be Doing

Supporting customers through the claims process with a clear, friendly, and empathetic approach

Handling inbound and outbound calls, answering queries and resolving issues efficiently

Taking full ownership of claims, including arranging repairs, ordering parts, or settling claims

Maintaining accurate records to ensure compliance and high service standards

Working closely with colleagues to meet team targets and share best practice

Identifying opportunities to improve processes and enhance the customer experience

👀 What We’re Looking For

Soft Skills

Excellent communication skills — confident, clear, and empathetic

A genuine customer-first mindset

Strong attention to detail

Analytical and logical problem-solving ability

Positive, adaptable approach to change

Technical Skills

Comfortable using Microsoft Office (Word, Excel, Outlook)

Accurate and efficient data entry skills

Experience with call centre or claims systems is desirable but not essential

Experience

Previous customer service or claims experience is beneficial, but not required

Full training will be provided — we value attitude and potential just as much as experience

Core Competencies

Self-motivated, resilient, and reliable

Honest, patient, and empathetic

Strong time management and organisational skills

A team player who takes pride in their work

💙 Why Join Us?

Be part of a welcoming, supportive team where your contribution truly matters

Ongoing training and development to help you grow your career

A role where you make a meaningful difference to customers every day

Join a company that values integrity, innovation, and exceptional service

📩 Ready to Apply?

If you’re excited about delivering great service and developing your career, we’d love to hear from you.

How to Apply:
Please submit your CV and a covering letter outlining your skills and experience by Thursday, 26 March 2026.
Applications may close early if we receive a high volume, so we encourage you to apply as soon as possible.

Please note: We are unable to support visa applications for this role.