(insurance) Middle Information Developer (Technical Writer), TSCM-43250

ELEKS Information Development Office is looking for a Middle Information Developer in Poland.

ABOUT PROJECT
Our client is a multinational British-American firm that operates in the professional services and management consulting sector, delivering various products aimed at risk mitigation.
The project at hand is focused on a revamp of the digital tools that the client provides to their customers to help them develop their business portfolios and develop risk mitigation strategies.

REQUIREMENTS:
• Experience creating documentation following the Microsoft Style Guide
• Good experience working with documents: creating instructions from scratch, editing, formatting, restructuring
• Advanced in MS Word and MadCap Flare
• English - Advanced+ level
• Excellent communication and negotiation skills
• Good analytical skills
• Good understanding of DDLC
• Degree in Translations, Philology, or Applied Linguistics would be a plus

RESPONSIBILITIES:
• Understand the product requirements and identify the requirements for the publications to be developed with minor supervision of senior staff
• Identify client’s writing style and write technical documentation that conforms to publication standards (Microsoft, Apple, Chicago) with minor supervision of senior staff
• Estimate documentation development efforts and agree task deadlines with Project Manager or Head of IDO
• Communicate the status of documentation tasks in progress to ensure timely delivery
• Interview subject matter experts to obtain ongoing details on the projects
• Create documentation templates for various document outputs
• Write and edit interface and procedural documentation including user guides, installation guides, quick-reference guides, release notes, system configuration guides, and help systems
• Create various types of video documentation under supervision of senior staff
• Implement and support single-sourcing, structured authoring, and minimalism
• Create documentation interactivity elements (index, hyperlinks, related topics, etc.)
• With minor supervision of senior staff, create context-sensitive help systems and cooperate with the development team to embed them into the product
• With minor supervision of senior staff, create efficient, to-the-point, and clear product microcopy on the project (UX Writing)
• Conduct peer reviews to aid in proofing documentation prior to distribution; ensure that documentation is consistent and meets style guide and branding requirements
• Follow all stages of documentation development and provide high-quality results
• Translate technical texts that require minor review and editing from senior staff
• Perform basic troubleshooting of document outputs and formatting using HTML, XML, and CSS
• Take active (or passive) part in competence development events of IDO
• Take part in coaching and mentoring of the junior staff

WHAT YOU WILL GET WITH ELEKS:
• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with a low level of bureaucracy