Insurance Associate

Insurance Associate @ instacar

At instacar, we’re not just transforming the way people move - we’re pioneering the future of transportation and mobility. Established in 2018 and officially launched in September 2019, instacar is the first fully digitized mobility-as-a-service scale-up. Our vision is to be the ultimate one-stop mobility app, providing comprehensive services for all drivers. Our mission is to revolutionise perceptions of new - age mobility through technology and a customer-centric approach. At instacar, we are focused beyond just leasing cars, we are dedicated to serving drivers.

Our Core Values:

instacar is guided by our core values: Be Fair, Be Bold, Be Patient. We’re committed to fairness in all our collaborations, bold innovation and patience in our growth.

Our Milestones: In less than five years, we’ve achieved significant milestones, establishing four prominent instacar points, investing in micro-mobility, and developing our own tech tools like instafleet, a fleet management solution, crafted in-house to streamline operations. Additionally, our all-in-one app provides instadrivers with a centralised platform to manage every aspect of their vehicle subscription seamlessly.

Why Join #instateam?

As we experience rapid growth rates of over 100% annually, supported by esteemed investors like Autohellas, and Elikonos Capital, and achieving a revenue for 2024 of ≈ €24million and being on track to surpass €35 million in 2025, fueled by a strong market presence, we're on the lookout for dynamic individuals to join our #instateam. At instacar, your voice matters, your creativity thrives, and your impact is tangible. With a human-centered approach and an unwavering commitment to excellence, instacar offers an environment where innovation flourishes, and every contribution is valued.

Your Role:

At instacar, we are looking for an Insurance Associate to join our Operations team and support the full accident management lifecycle of our growing fleet.

If you are organized, detail-oriented and able to remain calm under pressure, this role offers the opportunity to play a key part in handling accident-related cases with professionalism and structure.

Reporting to the Insurance Specialist, you will manage accident files, customer communication and insurance documentation, ensuring seamless coordination between customers, workshops, claims adjusters and insurance partners, always with accuracy and compliance in mind.

Your Responsibilities :

• Communicate with clients regarding accident cases and provide guidance on required documentation.
• Update and maintain accurate insurance records and customer files in the company database.
• Process new insurance applications and policy renewals.
• Modify existing policies when changes are required (e.g., adding a new vehicle or driver).
• Ensure compliance with company policies and applicable state regulations.
• Collect and review documentation for claims submissions.
• Manage procedures related to total loss and stolen vehicles.
• Handle the issuance of Green Cards and new driver insurance premiums.
• Maintain up-to-date licenses and certifications as required.

Requirements:
We value individuals who:

• Have 1–3 years of experience in insurance operations, claims handling or relevant customer-facing roles.
• Are comfortable handling customer communication over the phone, even in demanding situations.
• Possess strong organizational skills and attention to detail.
• Can manage multiple cases simultaneously with accuracy and consistency.
• Have a good understanding of insurance processes and documentation.
• Are fluent in Greek and English (written & spoken).
• Hold valid insurance certifications/licenses (considered an asset).

Benefits:
• Work alongside experienced professionals in a fast-growing mobility scale-up.
• Competitive compensation and premium private health & life insurance program.
• Additional perks such as health & wellness discounts and a birthday gift card.
• Career growth opportunities with commitment to internal mobility.
• 10 free rental days and exclusive instacar leasing rates.
• Work from our brand new HQ in Kifissia.

instacar is an Equal Opportunity Employer, committed to diversity, inclusion and creating an environment where all employees can thrive.

Ready to join #instateam? Apply now.