Institutional Sales Manager

Blockchain.com is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain.com has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.

We’re looking for an Institutional Sales Manager to own and grow relationships with our most strategic institutional customers across Nigeria. This role is responsible for managing high-value institutional accounts, driving long-term revenue growth, and delivering a consistently strong client experience.

You’ll act as the primary relationship owner for institutional clients, working closely with internal teams to ensure smooth onboarding, deep product adoption, and effective resolution of complex, high-impact issues.

WHAT YOU WILL DO

• Develop and execute a client segmentation and acquisition strategy focused on institutional opportunities across Nigeria:

• Source, identify, and qualify prospective accounts, mapping key stakeholders and understanding their business objectives.

• Lead the end-to-end sales cycle with prospective institutional clients, from prospecting and initial engagement through contract negotiation and closing.

• Maintain and refresh client engagement by delivering market updates, product education, and strategic insights to clients in collaboration with internal trading desks.

• Drive institutional client onboarding, expansion, and account growth

• Manage a portfolio of institutional clients across African markets and act as the primary point of contact for engagement, escalations, and strategic discussions

• Build trusted relationships with senior stakeholders and develop a deep understanding of client business models, transaction patterns, and growth priorities

• Identify and drive opportunities to expand product usage across trading, custody, payments, and on/off-ramps

• Support commercial discussions, including pricing, fee structures, and service terms

• Coordinate with Operations, Compliance, Risk, and Engineering to resolve client issues and remove blockers

• Monitor account activity and proactively flag risks, declining engagement, or operational concerns

• Represent institutional client needs internally and contribute to improvements in service delivery

• Provide market-level insights on institutional customer needs, competitive trends, and regional dynamics, helping shape service standards and SLAs

WHAT YOU WILL DO

• 5+ years of experience in institutional relationship management, client success, or enterprise sales

• Background in crypto, fintech, payments, banking, capital markets, or trading

• Experience working with African financial markets, either regionally or within a specific country

• Demonstrated experience managing an existing portfolio of institutional clients, with a track record of retention and growth

• Strong commercial judgment and ability to manage complex, high-value relationships

• Clear, confident communication skills and comfort engaging senior stakeholders

• Highly organized, detail-oriented, and able to manage multiple accounts simultaneously

• Experience supporting institutional financial products such as custody, OTC, liquidity, or settlement services

• Familiarity with regulatory and compliance environments in African markets

• Ability to work across time zones and collaborate with global teams

COMPENSATION & PERKS

• Competitive compensation with a performance-based bonus

• Opportunity to build and shape institutional client relationships in a high-growth business

• Unlimited vacation policy

• Apple equipment provided

• Hybrid working model with regional travel as required

• Work-from-anywhere flexibility aligned with role responsibilities

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.