Institutional Operations & Support Manager

Confidential

Limassol Hybrid permanent

Posted: February 5, 2026

Job Description

Position Overview

We are looking to onboard a highly skilled Institutional Operations & Support Manager to support our growing B2B and institutional client base.

This role sits at the core of our institutional offering and is responsible for the day-to-day operational support of B2B partners, with a strong focus on oneZero systems, bridge setup, execution quality, and best-execution solutions.

The ideal candidate has deep hands-on experience with oneZero infrastructure, understands institutional FX/CFD workflows, and can act as a trusted technical partner to brokers, liquidity providers, and internal teams.

Key Responsibilities:

B2B & Institutional Support

Provide day-to-day technical and operational support to institutional and B2B partners

Act as a primary point of contact for issues related to execution, routing, pricing, and connectivity

Support onboarding of new B2B clients from a technical and operational perspective

oneZero Platform Oversight

Monitor, manage, and maintain oneZero Hub, EcoSystem, bridges, and integrations

Oversee bridge configurations, liquidity routing, symbol mapping, markups, and failover setups

Identify, troubleshoot, and resolve issues related to execution latency, rejects, slippage, or feed discrepancies

Best Execution & Optimization

Work closely with dealing, risk, and liquidity teams to optimize execution quality

Assist in designing and implementing best-execution solutions tailored to each client’s business model

Analyze execution metrics and recommend improvements to routing and setup

Setup & Integrations

Oversee initial and ongoing technical setups for brokers (platforms, bridges, LP connections)

Coordinate with internal IT, dealing, and external vendors to ensure smooth integrations

Support platform migrations, upgrades, and configuration changes

Incident Management & Reporting

Proactively monitor systems and respond to incidents in a timely and structured manner

Produce clear internal and client-facing reports related to execution issues and resolutions

Contribute to improving internal SOPs and operational processes

Key Requirements:

Strong hands-on experience with oneZero systems (Hub, Bridge, EcoSystem)

Proven background in institutional FX/CFD operations or liquidity support

Solid understanding of:

FX/CFD market structure

A-Book / B-Book / Hybrid models

Execution, latency, slippage, and liquidity routing

Ability to troubleshoot complex technical and operational issues under pressure

Preferred: Experience supporting Prime / Prime-of-Prime / Liquidity Provider environments

Preferred: Familiarity with MT4/MT5, cTrader, FIX connectivity, and institutional workflows

Skills & Competencies:

Strong analytical and problem-solving skills

Excellent communication skills (technical and non-technical)

Client-oriented mindset with the ability to build trust with institutional partners

High attention to detail and operational discipline

Comfortable working in a fast-paced, 24/5 or 24/7 trading environment

What We Offer:

21 days of annual leave

Medical insurance from day one

Hybrid work model

Friday finish work at 16:00

6 days of paid sick leave

Birthday, new-born, and wedding allowance

Bonus scheme based on company and individual performance

Personal development training allowance

Meal allowance

Why Join Us?

This is an excellent opportunity to work in a dynamic and growing FX trading company. We offer a challenging and rewarding environment with the opportunity to work on cutting-edge integrations involving trading platforms and marketing systems on a global scale.

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