Installation Manager

Installation Manager

Lead the Crew. Own the Standard. Deliver the Result.

If you’ve run jobs, led installers, handled tough homeowners, and know how to keep production tight — this role is for you.

We’re not looking for someone to sit behind a desk.

We’re looking for a leader who understands the field, knows what “right” looks like, and takes pride in running clean, efficient, high-performing installation teams.

Who We Are

Renewal by Andersen is the full-service replacement division of Andersen Corporation — a 125-year-old company and the most trusted name in windows and doors in North America.

In British Columbia, Renewal by Andersen is operated by the Dunn Group — known for aggressive growth, strong leadership, and a commitment to world-class customer experience.

We’re growing fast. And we need strong Installation Managers to grow with us.

The Role

As an Installation Manager, you are responsible for making sure jobs are:

Measured accurately

Scheduled properly

Installed to company standard

Completed right the first time

Delivered with an exceptional customer experience

You will oversee multiple jobs and crews across your region. You are the bridge between Sales, Production, and Installation.

If something is wrong — you fix it.
If something can be improved — you improve it.
If standards slip — you raise them.

You report to the Regional Senior Installation Manager and work closely with Production and Sales.

What You’ll Be Accountable For

Installation Performance

First-Time Completion (getting the job done right the first time)

Accurate measurements and job packages

Reducing errors and rework

Maintaining installation standards

Scheduling & Execution

Coordinating jobs efficiently

Ensuring installers have what they need

Keeping projects moving on time

Customer Experience

Maintaining high Medallia (NPS) scores

Driving strong 5-star reviews

Handling escalations professionally

Cost Control

Reviewing and managing project cost additions (PCAs)

Preventing avoidable order errors

Monitoring installer payouts for accuracy

Team Development

Coaching installers

Reinforcing company standards

Identifying skill gaps and training needs

What a Strong Candidate Looks Like

You’ll likely succeed here if you:

Have 5+ years leading field crews in construction or trades

Understand window/door installation or similar exterior trades

Are comfortable reading measurements and job packages

Know how to hold tradespeople accountable without losing respect

Believe clean jobsites and homeowner care matter

Are comfortable being measured on performance

This role requires confidence, urgency, and leadership presence.

If you prefer low expectations and minimal accountability, this isn’t the right fit.

How You’re Measured (KPI-Driven Role)

You will be measured monthly on:

Days to Measure / Days to Order

First-Time Completion Rate

Customer Satisfaction (Medallia)

Online Reputation (5-Star Reviews)

Technical Accuracy of Job Packages

This is a scoreboard-driven position. Performance matters.

Compensation

Base Salary: $75,000 annually
Car Allowance: $800 monthly

Cellphone Allowance: $50 monthly

Bonus Potential: Up to $11,250 annually
Total Earning Potential: Over $96,450 per year

Bonuses are paid monthly and tied directly to performance metrics such as:

First-time completion

Customer satisfaction scores

Review performance

Measurement and order accuracy

Error reduction

You control your bonus through results.

Working Conditions

Field-based role with regular driving to job sites

Administrative work completed from home office

Occasional evening or weekend availability may be required

Must be able to lift and carry light product samples

Why Join Renewal by Andersen – Dunn Group?

Backed by a 125-year industry leader

Rapid growth across BC

Strong operational leadership

Clear expectations and accountability

Real opportunity to grow into senior leadership

If You’re Thinking:

“I’ve run crews before.”
“I know how to prevent install mistakes.”
“I want to be paid for performance.”

Then we want to hear from you.

Apply today and show us how you lead.