Inspire Value Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Inspire Value Consultant (IC3)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Inspire Value Consultant is a role that operates together with our customer-centric Value teams to demonstrate the value of ServiceNow’s solutions for our customers’ business transformation objectives.

S/he will provide expertise to assess how the core capabilities of the ServiceNow platform translate to business value for our customers. The ideal candidate has consulting experience at a leading strategy / consulting firm. S/he is detail-oriented, proactive, and analytical and will serve as a centralized resource, helping drive productivity, consistency, and operational efficiency across customer-facing consulting engagements. S/he will play a key role in supporting business value assessments, data analysis, research, and scalable delivery of strategic content

This Inspire Value Consultant is responsible for these specific areas of responsibility, including: 

• Strategic Value Consulting & Discovery

Partner with Value Strategists, Consultants, and field teams to understand customer outcomes and value levers. Lead discovery sessions, prioritize workloads, and support strategic engagements through BVAs, Executive POVs, and value hypothesis development.
• Financial Modeling & Value Consulting

Build ROI, TCO, and business case models using customer data, Excel, and value engineering tools (including AI-enabled analysis). Apply strong financial acumen to quantify how ServiceNow solutions impact customer business performance.
• Industry & Customer Research

Conduct deep research on customer industries, trends, peer benchmarks, and business challenges to inform consulting engagements and strengthen data-driven recommendations.
• Compelling Storytelling & Executive Communication

Create and deliver high-quality, insight-led business cases and value assessments with clear quantitative and qualitative narratives. Collaborate with field teams to craft compelling visual and verbal stories that resonate with executives and position ServiceNow as a trusted partner.
• Asset Management & Process Optimization

Maintain reusable assets (templates, models, benchmarks, case studies) and continuously improve value consulting workflows to ensure consistency, scalability, and high-quality, on-time delivery across engagements.

S/he is expected to “roll up their sleeves” and is equally able to manage communications with the field teams and shared services stakeholders throughout the process to deliver a positive ServiceNow experience in a high-tempo timeframe. S/he will also operate with a ‘speed and scale’ mindset.  The geographies that S/he will support are EMEA & APJ.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 3+ years at a top tier consulting firm designing and driving transformational change for clients, investment banking, or data science
• Understanding of AI architecture &  models is a big plus.
• Strong Excel and PowerPoint skills; experience with BI tools (e.g., Tableau, Power BI) is a plus.
• Exceptional financial acumen and modeling skills
• Analytical mindset with the ability to interpret data and turn insights into visual and business-ready output.
• Superior organizational skills with ability to effectively prioritize
• Computer Science engineering background are strongly preferred

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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