Inside Sales Representative

About the Opportunity

We are seeking a highly organized and self-directed Inside Sales Representative to serve as the operational backbone of our sales department. In this role, you'll be far more than an order-taker—you'll be a trusted partner to sales leadership, owning the complete quoting process, managing customer relationships, and driving CRM excellence that powers our sales operations.

You'll thrive in this position if you're someone who takes initiative, maintains composure under pressure, and finds satisfaction in bringing structure and excellence to complex, fast-moving operations. This is an opportunity to make a tangible impact on customer satisfaction, sales efficiency, and business growth while developing deep expertise in precision manufacturing.

If you're a detail-oriented professional who combines customer service excellence with operational discipline and strategic thinking, this role is for you.

What You'll Do

Own Quote and Estimate Management

• Manage the complete quoting process from initial customer inquiry through quote delivery and follow-up, presenting completed quotes to leadership for final review with supporting context and recommendations

• Prepare accurate estimates and pricing proposals by analyzing customer drawings and specifications

• Coordinate with engineering, production, and other internal departments to gather necessary inputs for comprehensive quotes

• Track quote status, manage follow-up timelines, and maintain organized quote pipelines

• Effectively prioritize competing quote requests while maintaining quality, meeting deadlines, and demonstrating tenacity in pursuing quote completion and customer follow-up with minimal oversight

• Maintain high levels of accuracy while managing multiple concurrent quoting activities

• Take proactive initiative to identify and resolve bottlenecks in the quoting process

Deliver Exceptional Customer Account Support

• Respond promptly to all customer inquiries regarding order status, product specifications, and general requests with urgency and responsiveness

• Actively listen to and advocate for the voice of the customer while translating their needs into actionable internal communications

• Serve as primary point of contact for assigned non-key customer accounts, providing exceptional and proactive customer service focused on responsiveness, relationship building, satisfaction, and retention

• Handle routine commercial aspects of customer interactions while escalating technical inquiries to engineering as appropriate

• Process purchase orders and coordinate with leadership for contract terms review

• Build trust with customers through consistent, reliable, and professional interactions

Drive CRM Administration and Data Excellence

• Support implementation and ongoing management of company CRM system, ensuring data integrity and consistent utilization of CRM best practices across the sales team

• Take ownership of data quality and proactively identify opportunities to improve CRM utilization and effectiveness

• Maintain accurate and current data on all customer communications, quotes, opportunities, and leads

• Organize and manage customer pipeline and prospecting activities within the CRM

• Generate reports and analytics to support sales planning and strategic decision-making

• Adapt to evolving technology platforms and proactively develop more efficient processes for data entry and pipeline management through continuous learning and initiative

Support Business Development and Sales Operations

• Provide organizational and administrative support to the Business Development Manager, including prospect research, outreach planning, and lead qualification activities

• Maintain continuity of sales operations during absences of key personnel

• Participate in weekly sales meetings and contribute to strategic planning discussions

• Support execution of sales initiatives and special projects as assigned

• Anticipate needs and take proactive action to support sales team objectives

• Work collaboratively across departments to achieve shared business goals

• Adapt quickly to changing priorities while maintaining productivity

Champion Professional Development and Continuous Improvement

• Actively seek opportunities to deepen understanding of company products, processes, and industry

• Stay current on industry trends, competitor activities, and market dynamics

• Demonstrate commitment to ongoing learning and professional growth by soliciting and incorporating feedback

• Participate in training and development opportunities

• Display curiosity and initiative to continuously improve performance and processes

• Other duties as assigned.

What We’re Looking For

Skills & Qualifications

• At least 2 years of experience in inside sales, estimating, sales operations, or customer service within a manufacturing environment; bachelor's degree in business or related field preferred.

• Demonstrated experience managing quoting or estimating processes with multiple concurrent projects.

• Proven track record of customer-facing communication and account management.

• Ability to read and interpret technical drawings, specifications, and customer requirements.

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and demonstrated willingness to learn new software systems and adapt to evolving technology platforms.

• Experience in machining or precision manufacturing industries preferred, knowledge of additive manufacturing processes and applications a plus.

• Familiarity with ERP systems, quoting software, or CRM platforms (Salesforce, HubSpot, etc.) preferred.

• Background in technical sales, sales operations, or engineering support roles a plus; experience implementing or managing CRM systems highly valued.

• Understanding of contract terms, purchase order processing, and commercial negotiations preferred.

• Or other combination of education and/or experience deemed equivalent.

Essential Qualities

• Initiative & Self-Direction: You identify priorities and take action independently with minimal oversight, proactively solving problems before they escalate

• Organizational Excellence: You maintain structured workflows across multiple responsibilities with exceptional attention to detail and accuracy

• Customer Advocacy: You actively listen to customer needs, translate them into internal action, and build trust through consistent, reliable service

• Tenacity & Persistence: You pursue quote completion, customer follow-up, and problem resolution with determination and follow-through

• Adaptability: You effectively prioritize competing demands and shift seamlessly between priorities while maintaining quality in fast-paced environments

• Composure Under Pressure: You remain calm and solution-oriented during high-pressure situations and periods of uncertainty

• Continuous Learner: You display curiosity, seek feedback, and actively pursue opportunities to improve and grow

• Dependability: You consistently follow through on commitments and take accountability for results

Professional Attributes

• Excellent verbal and written communication skills with ability to translate customer needs into actionable internal directives and present information clearly to leadership

• Strong interpersonal skills with proven ability to work effectively across departments to achieve shared goals

• Ability to anticipate needs and provide proactive support to sales leadership and team objectives

• Collaborative mindset with commitment to achieving shared business goals across functions

• Maintains high levels of accuracy in estimates, data entry, and customer communications

• Professional demeanor in all customer and internal interactions

• Takes ownership of responsibilities and demonstrates accountability for outcomes

• Solution-oriented approach to challenges with ability to identify and resolve process bottlenecks

Physical Requirements

• Frequent standing, walking, and bending

• Remaining in a stationary position (i.e., seated or standing if able) for prolonged periods

• Employee will be required to move around the work site using pathways/ramps provided

• Communicating with others to exchange information

• Use of office equipment such as computers, telephones and filing systems will be required to fulfil duties

Job Type: On-Site

Job Location: Woburn, MA. At this time, we are only considering applicants within a 100-mile radius. No relocation assistance provided.

About Rennscot MFG

Rennscot MFG, founded in 2017, started as a motorsports-focused shop in the aftermarket automotive industry. Now, they are a leading provider of advanced manufacturing services located in Woburn, MA. Rennscot MFG strives to be more than just a machine shop; they solve problems in innovative ways, using a suite of integrated services to fuel a passion for ideation. With a focus on diversifying into commercial and critical technology sectors, Rennscot MFG delivers cutting-edge technologies and unwavering commitment to quality. They offer a comprehensive range of services, including reverse engineering, metal & polymer additive manufacturing, and precision machining to support various industries’ needs. For more information, visit rennscotmfg.com.

ITAR Requirement

To conform to US Government export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a US citizen, lawful permanent resident of the US, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the US Department of State. Learn more about the ITAR here: https://www.pmddtc.state.gov/ddtc_public/ddtc_public?id=ddtc_public_portal_itar_landing.

EEO Statement

Rennscot MFG is an Equal Opportunity Employer; employment with Rennscot MFG is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.