Inside Sales Representative (m/f/d)

About us:

At Saltz, we believe the best ingredients should be available in one marketplace.

For too long, the culinary world has been tangled in a web of distributors and hidden costs, separating passionate chefs from incredible producers. We're changing that.

Saltz is the digital marketplace where quality and creativity connect directly. We empower chefs to discover and source an incredible variety of fresh ingredients from local farms to international craftsmen with complete transparency. For producers, we unlock a global market overnight.

We recently closed a €20M Series A - backed by top European venture funds and the operators who built Europe's biggest consumer marketplaces. Our vision is to connect thousands of suppliers with thousands of chefs across hundreds of cities, building the new standard for how the world sources food.

About the role:

Drive revenue by converting inbound marketing-qualified leads into customers and upselling existing customers via phone, email, and CRM. This is a high-volume, phone-first role focused on lead conversion, pipeline hygiene, and meeting sales targets.

This phone-first inside sales role focuses on two areas:

• Activation: convert marketing-qualified leads (MQLs) into paying customers through multi-attempt onboarding outreach.

• Retention: use the ticketing system to contact existing customers for upsell/cross-sell opportunities to drive incremental GMV and reduce churn.

You can work remotely from anywhere within the EU, as long as you’re in the CET time zone. This is a full-time role.

What you will be doing:

Activation

• Make high-volume outbound calls to newly acquired MQLs; follow multi-touch cadences (calls, emails, WhatsApp messages).

• Qualify leads, address objections, demonstrate the value proposition, and close/onboard new customers over the phone.

• Convert leads into customers within a 30-day target window; document outcomes and follow-ups in the CRM.

Retention

• Use the ticketing system to proactively call customers with expiring orders, shipping updates, renewal opportunities, and relevant upsell/cross-sell offers.

• Recover at-risk accounts, prevent churn, and capture incremental GMV via tailored offers.

Data & process

• Maintain accurate CRM and ticket records; update contact attempts, outcomes, and next steps.

• Provide feedback on lead quality, scripts, and cadence performance to improve conversion rates.

Targets & teamwork

• Meet daily/weekly activity targets (calls, connects, follow-ups) and monthly GMV/conversion/retention KPIs.

• Coordinate with Marketing, Customer Success, and Operations to improve onboarding and retention flows.

What you need:

• 1–3 years inside sales, telesales, or customer outreach experience; experience in high-volume call environments preferred.

• Language requirement: fluent in English plus fluent (C1) in German and Polish (spoken and written).

• Strong phone presence, persuasive communication, and objection-handling skills.

• Comfortable with multi-attempt outbound cadences and target-driven work.

• Experience with CRM and ticketing systems (Salesforce or HubSpot or Zendesk).

• Results-driven, organized, and able to manage many leads/accounts simultaneously.

• Basic understanding of restaurant industry needs is a plus.

What you get:

• Flexibility to own your schedule and work the way you actually perform best

• Work from anywhere in EU your office is wherever you do your best thinking

• Top-spec hardware from day one

• A genuine fast-track to grow if you perform, you'll move faster here than anywhere else you could join right now

• A front-row seat to learn from some of the boldest thinkers in food and distribution, people who are genuinely reshaping how chefs buy

• A company that just raised €20M and is moving fast so your impact here is real and visible

• The chance to be part of digitising an industry that's been stuck in the past for too long

• We're a startup and we're honest about it — meaningful benefits are on the roadmap, and the people who join now will have a say in shaping them

Our hiring process:

We aim for a fast, transparent, and fair process. Here’s what you can expect:

• Interview with Talent Acquisition Manager

• Interview with Head of Growth

Saltz Marketplace, UAB is an equal opportunity employer. We respect and empower each individual who joins us. Saltz Marketplace, UAB commits to a transparent, inclusive, non-discriminatory recruitment process and employment.