Inside Sales - Renewals

Inside Sales - Renewals

At Dell Technologies, we create the extraordinary. Our Inside Sales – Renewals Specialists are responsible for managing Support and Renewal Sale extensions, Multivendor Support Services and Point of Sale support. They get to know their portfolio inside and out across Server, Storage, and client. They directly advise customers on everything from product features and configurations through to Dell’s portfolio of Support offerings. Crucially, however complex the question, they’re ready to deliver solutions to meet customers’ needs via phone, chat, web or email.

Join us to do the best work of your career and make a profound social impact as an Inside Sales – Renewals Team member in Chatswood.

What you’ll achieve
As an Inside Sales – Renewals Specialist, you will deliver solutions to customers across Server, Storage and client maintenance enquiries with the goal of maintaining or upgrading existing customers' support to higher levels. Additionally, you will deliver solutions to that address customers’ varying needs, responsible for the entire Dell Support portfolio as a subject matter expert on more complex Dell Support solutions.

You will:
•Understand the Dell Technologies portfolio and explain how Dell’s support offerings will benefit the overall business of the customer
•Provide expert guidance and direction to the core Sales team by utilizing strategic probing to identify, evaluate and recommend Dell’s support offerings for complex technology solutions
•Achieve or exceed targets by selling Renewal and Support solutions and developing strong relationships with our customers, partners, and distributors
•Execute sales campaigns accurately and promptly

•Advises customer of expiring support or maintenance contracts, pricing, new service offerings

•Protecting the DELL Install base and revenue stream

•Selling Multivendor Support to customers

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•An in-depth understanding of IT technology products and services
•Good analytical, decision-making and organizational skills
•Clear communication skills, both verbal and written, and solid customer relationship skills

•Operates with integrity, humility, and accountability

•Works to build trust and cohesion across the team

•Proven ability to contribute to a positive and inclusive team culture

Desirable Requirements
•Experience in an External / Inside Sales or Renewal Sales role
•Bachelor’s degree in business management, IT or a related discipline.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.